Forget a Saved Wireless Network on Windows 11

Issues

• My Windows 11 laptop can't connect to the BOWDOIN or eduroam wireless network.
• Windows keeps asking for my password even after I enter it correctly.
• My laptop used to connect to campus Wi-Fi but stopped working after a Windows update.
• The Service Desk asked me to forget the BOWDOIN or eduroam network — how do I do that in Windows 11?
• How do I remove a saved Wi-Fi network in Windows 11?
• How do I rejoin the BOWDOIN or eduroam wireless network after forgetting it?

Environment

This article applies to Bowdoin students, faculty, and staff connecting a Windows 11 computer to the BOWDOIN or eduroam campus wireless networks. Forgetting a saved network removes the stored connection profile and certificate, which can resolve authentication failures that occur after OS updates or network configuration changes.

Resolution

1. Open Settings by pressing Windows + I, or click the Start menu and select Settings.
2. Go to Network & Internet > Wi-Fi, then click Manage known networks.
3. Find BOWDOIN or eduroam in the list and click Forget. Repeat for both networks if both are saved.
4. Return to Network & Internet > Wi-Fi and toggle Wi-Fi off, then back on.
5. Click Show available networks, select BOWDOIN or eduroam, and click Connect.
6. When prompted to confirm the connection, click Connect again.
7. Enter your Bowdoin credentials and click OK to connect.
   • For BOWDOIN: enter your Bowdoin username (e.g., jdoe) and password.
   • For eduroam: enter your full Bowdoin email address (e.g., jdoe@bowdoin.edu) and password.

Additional Help

If you need further assistance, you have several options:

• Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
• Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
• In person: Visit the Tech Hub in Smith Union during business hours.
• Submit a ticket: Request assistance through the Service Catalog.