Popular Services

Can't find what you're looking for? Click use this service to create a ticket.

Bowdoin family and friends who are need assistance with Workday can request support.

Request access to a shared network folder, or ask to have access removed. Used for the department and shared drives IT manages.

Zoom is one of Bowdoin's supported web-conferencing platforms. Faculty are licensed automatically; staff and students have a 40-minute account and can request a Pro, Large Meeting, or Webinar license here. Also report Zoom problems or get help using Zoom in a classroom.

Report a broken or damaged student Laptop, iPad, Magic Keyboard, or Apple Pencil.

Look up contact information for people and departments at Bowdoin. Opens the online directory — no ticket needed. You'll see more detail when signed in or on the campus network.

Bowdoin's PaperCut print management platform. Request software help, manage cost centers, configure printers, set up guest access, or request additional student print funds.

Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.

Request help managing a new system implementation or an IT-related project for your department.

Request that IT locate and mark underground network and fiber utilities before any digging or excavation on campus. Submit at least 7 days ahead.

Let IT know a new employee is coming so we can prepare their technology and account ahead of their start date. For hiring managers.

Bowdoin's VPN (GlobalProtect) lets faculty, staff, and students securely reach campus-only resources from off campus. Covers getting help, contractor/guest access, and setup information.

Shared Bowdoin email addresses are available for a variety of purposes, usually to act as a mailbox with which to receive messages from across campus for specific purposes.

The OneCard is Bowdoin's official campus ID card, used for building and door access, dining, the library, and more. The OneCard office handles card issuance, physical access permissions, key distribution, and vendor and department card issues. Use this service to submit any OneCard request to the OneCard office.

Box is used by some departments in order to work with student employees on departmental materials. Department employee who need to be able to share folders and invite collaborators in Box need to request co-owner access to their department's Box folder. Student employee access is automatic from HR and access should not be requested through this process.

LibreChat is Bowdoin's open-source gateway to a range of generative AI models, deployed by IT to give faculty, staff, and students secure, lower-cost access. Use this service to get help, submit a bug, share feedback, or (for students) complete the course that grants access.

Report a campus printer problem or request a printer to be installed, moved, or retired. Faculty and staff only.

Digital Signage is Bowdoin's service for publishing announcements and content to campus displays through the Carousel platform. Request help with a sign, manage who can publish, or request a new display.

Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.

Request help installing software or request a quote or to purchase new software.

Information on when and how to ask for technology assistance for an event.

Request service for issues relating to any conference room, classroom or other room with AV technology. This can include the computer, projectors, audio issues, bluray players, etc.

A single front door for faculty seeking guidance, hands-on help, or a thinking partner for the technology behind their teaching and research — course tools and the LMS, classroom and instructional technology, accessibility, research software, data tools, and specialized computing. Routes to the requestor's Academic Technology Consultant (ATC) liaison.

Request computer assistance for current Bowdoin faculty or staff.