Popular Services
Can't find what you're looking for? Click use this service to create a ticket.
Bowdoin's PaperCut print management platform. Request software help, manage cost centers, configure printers, set up guest access, or request additional student print funds.
Claude is Anthropic's AI assistant, available to Bowdoin students, faculty, and staff. Use this service to request access to the Claude apps and tools, request Claude for a course, get a consultation, change funding or usage limits, or report a problem.
The OneCard is Bowdoin's official campus ID card, used for building and door access, dining, the library, and more. The OneCard office handles card issuance, physical access permissions, key distribution, and vendor and department card issues. Use this service to submit any OneCard request to the OneCard office.
Report a broken or damaged student Laptop, iPad, Magic Keyboard, or Apple Pencil.
Hardware Purchasing is how Bowdoin faculty, staff, and departments buy computers, monitors, peripherals, and other equipment through IT. Request a quote to compare options, or request a purchase when you know what you need. Routine faculty and staff computer replacement runs through the annual Computer Allocation Process.
Bowdoin's VPN (GlobalProtect) lets faculty, staff, and students securely reach campus-only resources from off campus. Covers getting help, contractor/guest access, and setup information.
Zoom is one of Bowdoin's supported web-conferencing platforms. Faculty are licensed automatically; staff and students have a 40-minute account and can request a Pro, Large Meeting, or Webinar license here. Also report Zoom problems or get help using Zoom in a classroom.
Request help installing software or request a quote or to purchase new software.
Get help signing in to Bowdoin systems, setting up or fixing multi-factor authentication (Okta Verify), adding backup sign-in methods, and resolving apps that aren't showing correctly in your Okta dashboard.
Request help managing a new system implementation or an IT-related project for your department.
Look up contact information for people and departments at Bowdoin. Opens the online directory — no ticket needed. You'll see more detail when signed in or on the campus network.
Software Purchasing is how Bowdoin faculty, staff, and departments buy software, apps, and online subscriptions through IT. Request a new software purchase, or add licenses to or renew software the College already owns. All software bought with College money must go through IT.
Request changes to your Bowdoin account, extend an account before you leave, re-enable an account after rehire, or update how you appear in the online directory.
Information on when and how to ask for technology assistance for an event.
Microsoft 365 Groups and Distribution Groups are email lists with slight differences in their functionality. Microsoft 365 Groups are replacing Mailman and have similar functionality. To request assistance with groups or distribution groups, or to make a request to create or delete a group, use this choice.
GraphPad Prism is not available for campus-wide use. A small number of licenses are available for faculty individual use. You can make a request for a license key using this request form.
Bowdoin family and friends who are need assistance with Workday can request support.
Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.
Classroom Technical Services provides orientation, training, and consults for Bowdoin's 75+ classroom and computer lab spaces — from learning a room's equipment, to running Zoom or Teams in a room, to getting hands-on help for a specific hybrid class or event.
Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.
Request permission to use a campus application, or to perform specific tasks within one. (Note: Some applications have their own request process)
For app access only — file, folder, and shared mailbox access have their own requests.
Request computer assistance for current Bowdoin faculty or staff.