Popular Services
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Bowdoin's PaperCut print management platform. Request software help, manage cost centers, configure printers, set up guest access, or request additional student print funds.
The OneCard is Bowdoin's official campus ID card, used for building and door access, dining, the library, and more. The OneCard office handles card issuance, physical access permissions, key distribution, and vendor and department card issues. Use this service to submit any OneCard request to the OneCard office.
Bowdoin family and friends who are need assistance with Workday can request support.
Bowdoin's VPN (GlobalProtect) lets faculty, staff, and students securely reach campus-only resources from off campus. Covers getting help, contractor/guest access, and setup information.
Request computer assistance for current Bowdoin faculty or staff.
Request a Bowdoin account for someone who isn't a permanent member of the community — a contractor, research collaborator, or guest.
Microsoft 365 Groups and Distribution Groups are email lists with slight differences in their functionality. Microsoft 365 Groups are replacing Mailman and have similar functionality. To request assistance with groups or distribution groups, or to make a request to create or delete a group, use this choice.
The College's current license agreements provide for faculty, administrative staff and students to download and install all Adobe products on Bowdoin-issued computers, personal computers or iPad OS.
Request changes to your Bowdoin account, extend an account before you leave, re-enable an account after rehire, or update how you appear in the online directory.
Report a broken or damaged student Laptop, iPad, Magic Keyboard, or Apple Pencil.
Request permission to use a campus application, or to perform specific tasks within one. (Note: Some applications have their own request process)
For app access only — file, folder, and shared mailbox access have their own requests.
Shared Bowdoin email addresses are available for a variety of purposes, usually to act as a mailbox with which to receive messages from across campus for specific purposes.
Campus Wi-Fi covers connecting to Bowdoin's wireless networks (BOWDOIN, eduroam, BOWDOIN-GUEST, BOWDOIN-PSK), reporting Wi-Fi problems, registering game consoles and smart devices, and arranging guest access.
Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.
Report a campus printer problem or request a printer to be installed, moved, or retired. Faculty and staff only.
Zoom is one of Bowdoin's supported web-conferencing platforms. Faculty are licensed automatically; staff and students have a 40-minute account and can request a Pro, Large Meeting, or Webinar license here. Also report Zoom problems or get help using Zoom in a classroom.
Classroom Technical Services provides orientation, training, and consults for Bowdoin's 75+ classroom and computer lab spaces — from learning a room's equipment, to running Zoom or Teams in a room, to getting hands-on help for a specific hybrid class or event.
Let IT know a new employee is coming so we can prepare their technology and account ahead of their start date. For hiring managers.
A single front door for faculty seeking guidance, hands-on help, or a thinking partner for the technology behind their teaching and research — course tools and the LMS, classroom and instructional technology, accessibility, research software, data tools, and specialized computing. Routes to the requestor's Academic Technology Consultant (ATC) liaison.
Request pickup of Bowdoin-issued electronics for disposal, recycling, or re-issue, or notify IT that Bowdoin equipment is leaving campus for work-from-home use. To disconnect and reconnect equipment for an office move, use the Office Moves & Equipment Setup service instead.
Request access to a shared network folder, or ask to have access removed. Used for the department and shared drives IT manages.
Coordinates the IT side of office and workspace moves — disconnecting and reconnecting computers and peripherals, capturing monitor-arm needs, and adding an analog line for a relocated fax-capable MFD. Facilities Management moves the physical equipment; the Service Desk handles the technical reconnection. Printer and MFD moves are handled by the Printers & Hardware service.
Information on when and how to ask for technology assistance for an event.