Using Jabber: iOS (iPhone and iPad)

Note: Before you can log in to Cisco Jabber, you will need to request access and receive confirmation from IT that your account has been configured. You can request access here.

Familiarizing yourself with some of the Jabber basics will help you better understand some of the terminology in the feature instructions and get the most out of the tool.

Navigating the Jabber Hub

iphone jabber hub window

  1. Status message
  2. Search bar
  3. Contacts
  4. Chats
  5. Chat rooms
  6. Recent calls
  7. Phone controls
  8. Custom groups

Using Jabber Softphone

Using the softphone feature, you can easily place, receive, and manage telephone calls using your computer or mobile device and an internet connection. 

Place a call

You can place a softphone call in three ways:

USING YOUR CONTACTS LIST

  1. Tap iphone contacts icon in the Jabber hub.
  2. Tap the information icon next to the appropriate contact’s name.
  3. Tap the Call button.
    The call is placed to the person’s Bowdoin telephone number.

TYPING THE TELEPHONE NUMBER 

  1. Tap iphone contacts icon in the Jabber hub.
  2. Tap in the Search or call field.
  3. Tap number icon.
  4. Type the person’s phone number in the Jabber hub Search or call field.
  5. Tap call icon below the Search or call field.
    The call is placed to the entered telephone number.

Receive a call

You must be logged in to the Jabber application to receive a call using your softphone. Settings affect a telephone number regardless if they are set on your desk phone or your softphone. So, for example, if your forward your desk phone to voicemail, your softphone is also forwarded to voicemail and you will not receive calls. Changing the setting on one also changes the setting on the other.

When you receive an incoming call, you’ll see a call window open on your device screen.

  • Tap Accept to accept the call.
  • Tap Decline to forward the call to voicemail.

Forward and unforward calls

Forwarding sends calls coming to your Bowdoin phone number to your Bowdoin voicemail or any other phone number you choose. Unforwarding your calls make them ring on both your desk phone and softphone (when active). Forwarding or unforwarding your calls on your desk phone or softphone affects both phones.

FORWARDING YOUR CALLS

  1. Tap status and setting icon in the Jabber hub (top left).
  2. Tap Settings.
  3. Tap Call Forwarding.
  4. Tap New Number.
  5. Tap Forward To.
  6. Enter a phone number, including 9, 1, area code and seven-digit phone number (e.g., 914159876543) and tap Done.

UNFORWARDING YOUR CALLS

  1. Tap status and setting icon in the Jabber hub (top left).
  2. Tap Settings.
  3. Tap Call Forwarding.
  4. Tap Do Not Forward Calls.

Place a call on hold

  1. Tap more icon in the active call window.
  2. Tap Hold.
    The call is placed on hold. Click Resume to resume the call.

Note: When you place someone on hold, they will hear music. If you are on a conference call and answer a second line, the conference call is placed on hold and the conference attendees hear the hold music.

Transfer a call

Transferring allows you to transfer a call from your softphone to any other phone on the Bowdoin system.

  1. Tap more icon in the active call window.
  2. Tap Transfer.
  3. Type the name of the person or the phone number to which you want to transfer the call in the Search or call field.
  4. Tap the person or number when it appears in the search list.
    This places the active call on hold. You are connected to that number.
  5. Tap Transfer to complete the transfer.
  6. Tap end call icon to end your participation in the call.

Set your audio preferences

  1. In the Hub window, tap your profile picture in the upper-left corner to display the Settings window.
     
  2. Tap Settings.

    tap profile to access Settings window
     
  3. Tap Audio and Video to access your call settings.

    access  audio and video settings
     
  4. Audio — for Default Audio Output, Jabber automatically selects Receiver or Speaker. If a Bluetooth headset is connected via the  iOS settings (Settings Bluetooth and the Bluetooth headset is selected under My Devices), you can select the audio output of choice.
    Video — the default setting is to always start calls with video. To disable this setting, turn the Video Send Automatically setting off. You can enable video once the call is established if you wish.

    Jabber option to turn video on or off with calls

Details

Article ID: 101731
Created
Tue 3/17/20 12:56 PM
Modified
Mon 3/30/20 10:04 AM

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