Using Jabber: Android

Note: Before you can log in to Cisco Jabber, you will need to request access and receive confirmation from IT that your account has been configured. You can request access here.

Familiarizing yourself with some of the Jabber basics will help you better understand some of the terminology in the feature instructions and get the most out of the tool.

Navigating the Jabber home page

Jabber home page

  1. View and edit your availability status
  2. Access your features
  3. Edit your settings
  4. View account information or sign out of Jabber
  5. Search for contacts

Using Jabber Softphone

Using the softphone feature, you can easily place, receive, and manage telephone calls using your computer or mobile device and an internet connection.

Place a call

You can place a softphone call in two ways:

USING YOUR CONTACTS LIST

  1. On the Jabber home page, tap Contacts.
  2. On the Contacts page, tap the name of the person you want to call.
  3. Tap the Phone icon to the right of the contact name.
  4. The persons's contact information displays. Tap the phone number to place the call.
    The call is placed to the person’s Bowdoin telephone number.

TYPING THE TELEPHONE NUMBER

  1. On the Jabber home page, tap Call.
  2. Tap the Keypad icon in the lower-right corner.
  3. Enter the phone number you want to call and then tap the Phone icon.

Receive a call

You must be logged in to Jabber to receive a call using your softphone. Settings affect a telephone number regardless whether they are set on your desk phone or your softphone. For example, if your forward your desk phone to voicemail, your softphone is also forwarded to voicemail and you will not receive calls. Changing the setting on one also changes the setting on the other.

When you receive an call, an incoming call window opens on your mobile device.

  • Tap Answer to accept the call.
  • Tap Decline to forward the call to voicemail.

Forward and unforward calls

Forwarding sends incoming calls to your Bowdoin phone number to your Bowdoin voicemail or any other phone number you choose. Unforwarding your calls make them ring on both your desk phone and softphone (when active). Forwarding or unforwarding  calls on your desk phone or softphone affects both phones.

FORWARDING YOUR CALLS

  1. On the Jabber home page, tap Settings.
  2. On the Settings page, tap Call Forwarding.
  3. Tap New number.
  4. Enter a phone number, including 9, 1, area code and seven-digit phone number (e.g., 914159876543) and tap Save.

UNFORWARDING YOUR CALLS

  1. On the Jabber home page, tap Settings.
  2. On the Settings page, tap Call forwarding.
  3. Tap Do not forward calls.

Place a call on hold

  1. Answer the incoming call.
  2. Tap the More icon more icon to access additional features to access additional softphone features.
  3. Tap Hold.
    The call is placed on hold. Tap Resume to resume the call.

Note: When you place someone on hold, they will hear music. If you are on a conference call and answer a second line, the conference call is placed on hold and the conference attendees hear the hold music.

Transfer a call

  1. Answer the incoming call.
  2. Tap the More icon more icon to access additional features to access additional softphone features.
  3. Tap Transfer.
  4. Type the name of the person or the phone number that you want to transfer the call to in the Search or call field.
  5. Select the person or number when it appears in the search list. This places the active call on hold and you are connected to that number.
  6. Tap Resume to resume the active call.
  7. Tap the Call Transfer icon transfer a call icon.
  8. Tap the End Call icon to end your participation in the call.

Set your audio preferences

  1. On the Jabber home page, tap Settings.

    tap profile to access Settings window
     
  2. Tap Audio and video to access your call settings.

    access audio and video settings
     
  3. Audio — for Default audio output, Jabber automatically selects Earphone or Speaker. If a Bluetooth headset is connected via the  Settings app, you can select the audio output of choice.
    Video — the default setting is to always start calls with video. To disable this setting, turn the Video Send automatically setting off. You can enable video once the call is established if you wish.

    Jabber option to turn video on or off with calls

Details

Article ID: 101735
Created
Tue 3/17/20 1:01 PM
Modified
Mon 3/30/20 10:04 AM

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