Duo prompting for Operating System or Browser update

Issue

Duo, Bowdoin's 2-step authentication service, will alert customers if their computer or device's operating system or web browsers are out of date.

Information Technology is currently not preventing very old or insecure devices from connecting, but will likely move in that direction in the future. 

If you receive a prompt that your computer is out of date, please take the time to either run your updates or evaluate whether you should be accessing Bowdoin data from the out-of-date device or web browser.

Here is what the experience will look like if you are prompted to update:

Environment

The Duo prompt will appear whenever the Duo app (for mobile devices) or the Duo web page (on computers) is accessed to provide 2-step authentication.

Support

If you are being alerted on a Bowdoin-issued device, you can skip the alert by clicking on the Skip link in the lower-right corner.

In order to avoid the alert all together in the future, you can contact the Service Desk to schedule an upgrade at some point in the future.

If you are being alerted on a personal device, consider updating the web browser or operating system as soon as you can. If you have questions, contact the Service Desk. Please note that the Service Desk will provide guidance, but won't be able to update personal devices for you.

More Information

For more information, see this URL:https://duo.com/docs/policy#operating-systems

 

Details

Article ID: 111397
Created
Wed 7/8/20 9:33 AM
Modified
Wed 7/29/20 10:57 AM