How do I get IT Support?

Due to COVID-19, the Tech Hub and our Main Offices are closed until further notice. You may contact the Service Desk through chat by clicking on the black and white chat bubble in the lower-right corner, by phone at (207) 725-3030, by email at servicedesk@bowdoin.edu or you can find hundreds of articles and request forms here in our knowledge base. Search by click on the "Search the Client Portal" at the top. Be sure to sign in to ensure that you can see all of the possible results of your search.

Information Technology's Client Service department is located in the basement of Thorne Hall, accessed via the stairwells in the Coles Tower Lobby (elevator is available in Thorne). IT Client Services are a full-service technology center. It holds the offices of the the IT Service Desk, the IT Loaning Center, Classroom AV Technology Services, and Lab and Classroom Technology support services.

The Tech Hub

The Tech Hub is located in the Hawthorne-Longfellow library and is IT's walk-in service center. It is open to all faculty, staff and students.

IT Service Desk

The IT Service Desk offers support with in-depth knowledge for all computing needs at the college. They offer software and hardware support via on-line chat, remote support, over the phone via email and face-to-face.

Additional Software Support and Emergency After-hours Support

Bowdoin IT also leverages the use of a third-party service, Vitalyst, to provide advanced software support 24/7 as well as act as our front-line for support after-hours. Vitalyst may be reached by calling 207-725-3030 or X. 3030 and pressing '5'.

 

Who can use these services?

Having all of our services in a single location allows for all faculty, staff and students to be able to come together at a single point of service. Our services are available to all current members of the Bowdoin Community.

 

Hours of Operation

The Tech Hub

The Tech Hub is open Monday - Thursday from 9:00 AM - 10:00 PM, Friday from 9:00 AM - 5:00 PM, and Saturday and Sunday from 10:00 AM - 5:00 PM.

IT Service Desk

The Service Desk staffs our telephone and live chat offerings during regular business hours year-round.

Monday - Friday: 8:00 am - 5:00 pm

Contact Information

Clients can call 207-725-3030 or X. 3030 during regular operating hours.

Email support can be received by sending a message to servicedesk@bowdoin.edu

Live chat can be accessed by clicking the black and white bubble in the lower-right corner of this page, and all pages of the IT Knowledge Base.

Remote support can be requested by going to remotesupport.bowdoin.edu

Emergency Support

For classroom emergency support, dial X. 3030 from any classroom and press '2' to be immediately patched through to a technician.

For after-hours support for a campus-wide computing outage, dial x. 3030 and press '5' to be patched through to our after-hours and software support service.

Details

Article ID: 21993
Created
Tue 12/20/16 9:28 AM
Modified
Tue 5/5/20 4:17 PM