No printer available for the selected paper size

Problem

An attempt to release a print job to one of the PolarPrint printers yields an error similar to "No printers available for the selected paper size".

Solution

The error is typical in when there is an attempt to print a document that is not 8 1/2" x 11" or normal letter size. All PolarPrint printers are configured with only this paper size so attempts are made to deter paper jams and overall confusion by printing the wrong size. Incorrect paper sizes often occur when printing materials from Blackboard as many of those materials were not scanned in or setup to a more compatible paper size. This issue can be worked around, however, by scaling the print job before sending it to PolarPrint. The following steps show you how to do that for OS X and Windows 7.

 

Scaling Print Job in OS X

The method of scaling can vary slightly based on the application you are printing from but they generally involve choosing the paper size and scale factor.

  1. From the print dialog pane, select Show details if you're not already seeing the screenshot below
  2. From the details pane, choose Paper Handling from the drop-down that usually appears underneath the Orientation section of the pane
  3. Check the box that states "Scale to fit paper size" next to "Destination Paper Size:" and be sure that US Letter is the paper size selected. If not, select it from the list.
  4. Print your document. Since you've told the print job to print at the US Letter paper size, there should be no error at the release station(s).

Scaling Print Job in Windows 7

The method of scaling can vary based on the application you are printing from but they all involve choosing a right paper size for the document to be printed. The following steps demonstrate the technique while printing from Internet Explorer.

  1. Select the printer you want to print to and click Preferences...
  2. Click on the Paper tab while on the Printing Preferences window.
  3. While on the Print tab, check the box next to "Print On"
    1. Choose Letter (8.5" x 11") from the drop-down list
    2. Check the box next to "For to Print Size"
    3. Click OK to return to the main print dialog box
  4. Click Print to print the document

Details

Article ID: 22435
Created
Wed 1/4/17 4:03 PM
Modified
Fri 2/10/17 1:30 PM

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