Configuring Teams Calling for an office environment.

How to configure Microsoft Teams Calling so that incoming calls ring multiple people in an office simultaneously or in a set order, using the Manage call group setting.

Questions

• How do I set up Teams so multiple people in my office are called at the same time?
• How do I make my calls ring to a group of people instead of just me?
• How do I configure Teams to ring people in a specific order when I get a call?
• How do I set up a call group in Microsoft Teams?
• Can I share my phone line coverage with a colleague in Teams?
• How do I make sure calls are answered even when I am away from my desk?
• How do I configure Teams Calling to work like an office phone system?

Environment

This article applies to Bowdoin College faculty and staff who want to share incoming call coverage with one or more colleagues. The Manage call group setting in Teams allows calls to your number to simultaneously ring — or ring in sequence — a group of people you define.

• Platform: Microsoft Teams desktop app on macOS or Windows; settings sync to all devices
• Who this is for: Faculty and staff only — Teams Calling numbers are not assigned to students
• Related but different: For delegating your entire line to another person (so they can make calls on your behalf), see Delegate Your Teams Phone Line to Another Person in the Related Articles section. For one-way call forwarding to a single number or voicemail, see Forward Calls and Set Up Simultaneous Ring in Teams in the Related Articles section.

Resolution

Option A — Ring everyone at once (simultaneous ring)

Use this option when you want calls to reach you and your colleagues at the same time, so whoever is available answers first.

1. Open Microsoft Teams and click the ellipsis (…) to the left of your profile picture in the upper-right corner.
2. Click Settings.
3. In the left menu, click Calls.
4. Under Call answering rules, expand Manage call group if it is not already open.
5. Click Add a call group.
6. In the search field, type the name or Bowdoin email of each person you want to add, and select them from the results. Repeat for each member.
7. Under Ring:, confirm that Everyone at once is selected.
8. Click Confirm or Save.

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Option B — Ring people in a specific order (sequential ring)

Use this option when you want calls to try each person one at a time — for example, try you first, then a backup colleague if you don't answer.

1. Open Microsoft Teams and click the ellipsis (…) to the left of your profile picture in the upper-right corner.
2. Click Settings.
3. In the left menu, click Calls.
4. Under Call answering rules, expand Manage call group if it is not already open.
5. Click Add a call group.
6. Add the people you want to include by typing their name or email in the search field.
7. Under Ring:, click the dropdown and select In the order below.
8. Drag the dotted handle to the left of each person's name to reorder the list from first to last.
9. Click Confirm or Save.

Additional Help

If you need further assistance, you have several options:

• Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
• Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
• In person: Visit the Tech Hub in Smith Union during business hours.
• Submit a ticket: Request assistance through the Service Catalog.