Set Up Okta Verify Without Scanning a QR code

Summary

Information on how to setup Okta Verify without using the QR code provided such as in the case of an inability to use the camera on your mobile device.

Body

Question

  • How can I setup Okta Verify manually, without using a QR code?
  • My camera is broken, how can I setup Okta Verify without scanning the code?

Environment

The Okta enrollment process provides a QR code to setup Okta Verify. There are times when someone may not be able to scan that code, such as having a broken camera on their mobile device.

Resolution

If you have followed the instructions for enrolling in Okta Verify but are unable to scan a QR code, follow these steps:

  1. At the page with the QR code, select Can’t Scan

    Screenshot of the "Set Up Okta Verify" page with three step-directions visible. A QR code is visible at the bottom of the page.

  2. On the screen, select Text me a setup link

    Screenshot of the "More Options" page under the Okta Verify and Bowdoin Logo. The question "Which option do you want to try" is visible with the option "Email me a setup link" selected.

  3. You will be prompted to input your phone number. then select Send me the setup link

    Screenshot of the "Set Up Okta Verify via SMS" page. There is a drop-down menu under the "Country" Prompt with United States selected. The section under the phone number prompt is blank with the +1 country code visible. There is a blue "Send me the setup link" button visible at the bottom of the page.

  4. You will receive a text message at the number you provided. Tap on the link and you will be able to finish setting up Okta Verify. ​​​​​​

Screenshot of an iOS text message recieved from Okta Verify with the text "Click here to enroll Okta Verify:" followed by a link visible.

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If you need further assistance, please contact the Bowdoin College Service Desk

Details

Details

Article ID: 157307
Created
Thu 8/3/23 4:50 PM
Modified
Tue 7/16/24 3:38 PM
Article applies to:
Describes which environment(s) this article pertains to such as Lab and Classroom workstations, Bowdoin-issued individual workstations, staff accounts, faculty accounts, etc.
Bowdoin faculty accounts
Bowdoin staff accounts
Bowdoin student accounts
Platform Environment (OS)
Mac OS, Windows, iPhone, Android