Summary
The "No Profile" error in CampusGroups occurs when Bowdoin students, faculty, or staff log in with valid credentials but cannot access services due to an inactive or missing profile, which may be caused by recent account creation or role changes.
Body
Questions
- What does the "No Profile" error mean when logging in to CampusGroups?
- Why am I getting a "No Profile" message even though I am a Bowdoin student, faculty, or staff member?
- How can I fix the "No Profile" error to access CampusGroups?
- Who should I contact if the error continues after trying the suggested steps?
Environment
This article applies to any Bowdoin College student, faculty, or staff member who experiences a "No Profile" error when attempting to log in to CampusGroups. The issue typically occurs after logging in successfully with Bowdoin credentials but being unable to access CampusGroups services.
Resolution
- Log out and clear your browser cache: First, log out of CampusGroups and fully close your browser. Clear your browser’s cache and cookies, then reopen the browser and try logging in again at https://bowdoin.campusgroups.com.
- Check your Bowdoin account status: Confirm you are logging in with your active Bowdoin College account. If your account was recently created or updated (for example, new students, faculty, or staff), it may take up to 24-48 hours for systems to sync.
- Note: New students won't have access to CampusGroups until the late May.
- Contact Bowdoin IT if the issue remains: If you still see the "No Profile" error after following the above steps and waiting 48 hours, contact the IT Service Desk at servicedesk@bowdoin.edu or call 207-725-3030. Provide your Bowdoin email, describe the error, and mention any steps you have already tried.
Additional Help
If you need further assistance, you can chat with Bowdoin Bot of contact the Bowdoin College Service Desk by phone at (207) 725-3030 or in person at the Tech Hub in Smith Union.