Summary
The Bowdoin IT Service Catalog (more commonly referred to as the Support Portal), lets students, faculty, and staff browse or search categories like Accounts & Access, Network & Wi‑Fi, Devices & Printing, Software & Applications, and more to view details and submit service requests to various departments across campus.
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Questions
- What is the Bowdoin College IT Service Catalog and how is it organized?
- How is the TeamDynamix Catalog organized?
- How do I find and request an IT service from the catalog?
- Which service categories are available, and what are some examples in each?
- How do I install software on a Bowdoin-managed Mac or Windows device using the catalog and campus tools?
- How do I get temporary admin rights on my Mac or Windows device to complete a specific task?
Environment
This article applies to all Bowdoin students, faculty, and staff who want to find, understand, and request technology services. You can browse the catalog on any modern web browser. You may be asked to sign in with your Bowdoin credentials when opening the catalog or submitting a request.
Resolution
- Open the Bowdoin Support Portal (Service Catalog).
- Browse the catalog.
- From the top menu, select Services to see all categories.
- You can also use the portal search field labeled “Search the client portal” to find a service by name or keyword (for example, “eduroam,” “printing,” or “VPN”).
- Understand how the catalog is organized.
- Bowdoin’s IT Service Catalog is loosely based on the EDUCAUSE/ECAR service model, with customer-friendly category names. To learn more about the model, see EDUCAUSE resources on IT service catalogs.
- Common categories and examples:
- Accounts & Access: Bowdoin account setup, password reset, Okta Verify enrollment, Duo/2FA, role-based access.
- Network & Wi‑Fi: eduroam wireless, guest Wi‑Fi, VPN, network registration.
- Devices & Printing: College laptops and accessories, printing, repairs, and lifecycle/loaners.
- Software & Applications: Microsoft 365, Adobe, statistical tools, specialized academic apps.
- Teaching & Learning: Classroom technology, lecture capture, learning tools, AV requests.
- Research & Data: High‑performance/academic computing, data storage, data transfer options.
- Collaboration & Storage: OneDrive, Teams, SharePoint, shared drives.
- Security & Privacy: Encryption, phishing/reporting, device compliance.
- Telephony & Conferencing: Phones, voicemail, softphone, conferencing options.
- Web & Digital: Web updates, forms, analytics, accessibility reviews.
- Administrative Systems: Workday and related integrations.
- Open a service page to see details.
- Select a category, then choose a service. Review the description, who can request it, any costs, and what information you’ll need to provide.
- Request a service.
- Select Request Service (or any of the associated button names) on the service page.
- Fill out the form fields in “quotes” exactly as shown (for example, “Department,” “Device Name,” or “Preferred Date”).
- Select Submit to send your request.
- Tips for finding services faster.
- Use clear keywords (for example, “OneDrive storage,” “eduroam,” “Adobe,” “Workday”).
- Skim category pages for “Related Services” to find closely matched options.
- If you see a knowledge base article linked on a service page, review it for quick self-service steps.
- Ask the Conversational Agent by clicking the polar bear avatar in the lower-right corner.
Additional Help
If you need further assistance, you can chat with Bowdoin Bot of contact the Bowdoin College Service Desk by phone at (207) 725-3030 or in person at the Tech Hub in Smith Union.