2025 October 28 - View Saved Schedules for Students Displaying False Alerts for Course Sections with Reserved Capacity

Overview of Known Issue

Workday has identified an issue affecting the 'View Saved Schedules for Student' task . This impacts both staff and students who are using the task to review saved schedules that include course sections with a Reserved Capacity configured. Specifically, the system is incorrectly displaying an alert that states the student does not meet the Reserve Capacity Eligibility Rule, even when the student does, in fact, meet the requirements. 

Original Alert

Workday has identified an issue affecting the 'View Saved Schedules for Student' task . This impacts both staff and students who are using the task to review saved schedules that include course sections with a Reserved Capacity configured. 

Specifically, the system is incorrectly displaying an alert that states the student does not meet the Reserve Capacity Eligibility Rule, even when the student does, in fact, meet the requirements. 

On the 'View Saved Schedules for Student' screen, users are seeing the following alert:

"You won't be able to register for these course sections because only reserved capacity seats are available and you don't meet the eligibility requirements for them."

This alert is misleading as it may cause staff and students to believe they are ineligible for courses for which they can actually register.

Our teams have identified the root cause and are actively working on a fix. We will update this alert once the fix is finalized and a timeline is established. We appreciate your patience and understanding as our team finalizes the solution.

UPDATE Tuesday October 28, 2025

We're updating this alert to inform you that our teams are targeting to deliver the fix to Preview with the November 7th Service Update and to Production with the November 14th Service Update.

We appreciate your patience and understanding as our team works to resolve this issue.

UPDATE Tuesday November 4, 2025

We’re updating this alert to inform you of a change in the fix timeline. We are now targeting to deliver the fix to all environments (Preview and Production) with the November 7th Service Update.

We appreciate your patience and understanding as our team works to resolve this issue.

UPDATE Monday, November 10, 2025

Workday has introduced a fix to this issue, but it requires students to take action on their saved schedules to make the anomalous alerts resolve. The steps for students to follow to resolve the errors are as follows:

1. Log in to Workday and visit your Spring 2026 saved schedules. 
2. Click the "Actions" button on one of the saved schedules that contains the alert.
   
3. Select Edit
   
4. Take no actions on your saved schedule and click Save.
5. Click Done.
6. Review your Saved Schedule to see that the alert has been removed.

Additional Assistance

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