Using the IT Knowledge Base (How-To)

Knowledge Base Articles

When you want to find how-to guides, instructions or general information about IT, IT Services or how to use technology on campus, you can browse or search the the IT knowledge base. Access the IT knowledge base by going to https://support.bowdoin.edu then access the knowledge base or specific articles by:

  1. Clicking on Find an Answer
  2. Clicking on the Knowledge Base menu item
  3. Searching for a topic using the search field
     
    Hint: You can search the knowledge base exclusively by clicking the small drop-down immediately to the left of the search box and choosing "Knowledge Base"

Knowledge Base Categories

Knowledge base articles are organized into categories and sub-categories. You can browse and drill-down to categories as you find an area of interest.


Sharing Knowledge base Articles

If you find an article that may be of particular interest to you or a co-worker, you can log in to the system by clicking the "Log In" link to the right of the search box and then clicking the "Share" button.


Rating Knowledge Base Articles

If you find an article particularly useful, or if you do not, you can use the buttons at the bottom of each knowledge base page to let us know by clicking Yes or No.

Details

Article ID: 38786
Created
Thu 9/7/17 2:26 PM
Modified
Fri 9/8/17 11:56 AM