Services A-Z (123)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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A

Access personal calendar from a mobile device

How to setup your Bowdoin calendar on your mobile device.

Account Extension

Information Technology provides email accounts to all current faculty, staff and students. If you need more time with your account after your departure, you may request an account extension.

Add folder to network scanner (MFU device)

Also known as "Reverse Print", some network printers have the ability to allow scanned documents be sent to a network folder location rather than simply making a photocopy. View this service for more information.

Application Security Manager (ASM)

Assistance accessing OneDrive

Assistance using Confluence

Creating or Editing general department Information Dumps as well as Standard Operating Procedures for daily and non-standard tasks.

Assistance with 2-Step Authentication for Email

Duo 2-step or 2-factor adds an additional layer of security for accessing Office 365 by requiring authorization from the phone, a mobile device or custom hardware device before allowing access.

B

Blackboard

Blackboard

Blackboard is a web-based tool which students and faculty use to share educational resources with each other. Use the form on this page to request a new feature or to report a software bug.

Borrow equipment for class use

Borrow equipment for departmental use

Borrow equipment for personal use

Bowdoin Website Request

Submit service requests for the main Bowdoin website.

BOWDOIN Wireless Network

Bowdoin College provides a state of the art wireless network available from in every building and in most outdoor spaces. Access is available for every current faculty, staff and student by authenticating with your Bowdoin username and password on any device. If you are experiencing an issue connecting to wireless or are having other wireless issues, let us know.

BOWDOIN-GUEST Wireless Network

BOWDOIN-LEGACY Wireless Network Registration

Game consoles including the Sony PS3, PS4, Microsoft Xbox 360, Xbox One and Nintendo's Wii U and Switch, most media streaming devices such as a Roku Streaming Stick+, the Apple TV and the Amazon Fire Stick and smart speakers such as the Amazon Echo need to be registered in order to be able to access the wireless network.

Box Folder Permissions

Box is used by some departments in order to work with student employees on departmental materials. You can request access for additional professional staff or request to remove access for professional staff. Student employee access is automatic from HR and access should not be requested through this process.

C

Classroom Evening Sweeps

Every night during a semester, students employeed by Information Technology fan out across campus to test and verify that the computers and AV technology in each clsasroom and public lab are working correctly. If not, this form can be used to report an issue.

Classroom Software Request

CMS Access and Training

Training is required for CMS access. Learn more about signing up.

Computer Hardware Quote

Computer not working

Computer Software Quote

Configure MFU to Scan to Email

Most multi-function printers (MFUs) on campus are capable of scanning to an email address. This service request asks IT staff to configure a printer for this feature.

Course Folders

Request the creation of a Course folder for use in the current academic semester. All course folders are removed at the conclusion of a semester to make room for the next semester's requests.

Create a new Exchange distribution group

A distribution list can be used to send e-mail messages to multiple people at once by sending mail to a single e-mail address. This form will allow you to request a distribution group that contains only @bowdoin.edu addresses.

Create a new Mailman list

Mailman email lists are lists made up of a mix of Bowdoin email addresses and those outside of the college. They can be used for a variety of situations and purposes. This form walks you through the steps to request a new list.

D

Delete or Remove a Distribution List

Removal of an established Exchange distribution group or Mailman list.

Digest post not dispaying correctly

New Digest post not displaying correctly.

E

eduroam Wireless Network

Emergency Phones

Emergency phones, or blue-light phones, are scattered across campus and are available for use by anyone walking by needing assistance.

F

Faculty Profile Request

Submit a bio and headshot for your faculty profile.

Feature Request

Request features that you would like to see IT implement. You could request everything from a feature in an operating system to a feature in a classroom.

G

General OneCard Request

Use this form to request help from the OneCard office

General Request

Help! I have an IT-related issue and I'd like some help, please.

Green-stripe phones

Green-stripe phones are analogue telephones located in multiple locations in each building that are designed to function in the case of a network outage or power failure. Green stripe phones are not the same as emergency, blue-light phones.

H

Hardware Upgrades

The IT department team is available to help departments with the purchasing of physical hardware.

I

IMAP or POP Email Access Request

IMAP and POP are older, less secure protocols used to retrieve email. In some cases, software is written to only support one or both. If there is a business need to enable either IMAP or POP for an email account, you may request access.

Install and configure a new printer

Install Application or Software

Bowdoin has a large range of software titles available to faculty and staff that can be used for anything from office productivity to research. You can request an installation of a software title from here.

Instructions on accessing HPC resources

Issued in Error

L

Laptop isn't working in the docking station

O

Office 365

Office Technology Moves

Office technology moves are quite common across campus, especially at the end of each semester. Learn more about the services offered and request workstation setup from here. Please note that a work order to Facilities Management must be placed to physically move your equipment from one office to another.

Office Telephones or IP Phones

The following is just an example of what you can request assistance with:

Request a new IP Phone to be installed in a room
Request that an extension be added to a phone
Request an extension to be removed from a phone

Online Bowdoin Directory isn’t working on/off campus

Online Bowdoin Directory isn’t working on/off campus.

Online Directory missing content

Online Directory not displaying correctly

P

Password Change Process

Personal Computer Purchase Consultation

Faculty and staff wishing to make a personal purchase using the mployee loan program may request a consultation on the hardware to be purchased.

Pickup hardware for recycling or disposal

Faculty and staff can request a pickup of Bowdoin-issued computer hardware or consumer electronics to be disposed of, recycled or re-issued elsewhere on campus.

PolarPrint Printing Issue

Print job not displaying on release station

Print jobs are not printing correctly or taking a long time to print

Printer needs service

Propose a new IT project

Request help managing a new system implementation or an IT-related project for your department.

Provide Card Access and/or Keys

Request card access and/or keys for an individual or group.

R

Recover a file or folder from a backup on the network

Reload Department Dining Card

Request a reload of a department dining card

Remove access to a network file or folder

Remove access to VPN

Remove Card Access

Use this request form to specify an end to previously-authorized card access.

Remove Collaborator Account

A Collaborator account is issued to a person not employed by Bowdoin College that is conducting research or collaborating with a faculty member at the college. If collaborator completes collaboration early, contact the Service Desk or use this form.

Report a Bad or Broken Network Port

Let IT know if you have a bad or broken network port in your residence or office.

Report a Classroom Technology Issue

Request service for issues relating to any classroom and/or AV technology in a classroom. This can include the computer, projectors, audio issues, bluray players, etc.

Report a Lost, Stolen or Damaged 2-Step Token

If you have been assigned a 2-Step USB token but it has been lost, stolen or damaged, use this service to request a new one be assigned and configured for you.

Report an issue with a personal calendar

Report an issue with email

Email is used as a major form of communication in our world today and we often rely heavily on the fact that it should simply work. Unfortunately, email is also a very technical concept and has a lot of moving parts that can cause it to fail. This service request form gives you the opportunity to let us know that you're experiencing an issue with your email so we can quickly direct the request to the right person or group to help resolve the issue quickly.

Report Expected Malware or Virus

Report poor wireless signal strength

Report Wireless Outage

Request a Collaborator Account

A Collaborator account is issued to a person not employed by Bowdoin College that is conducting research or collaborating with a faculty member at the college. Request a collaborator account from this form.

Request a consult for using Zoom for a class or in a classroom or computer lab

Create a request if you would like to use Zoom in a classroom or computer lab and would like someone to go over the process and any setup that is required.

Request a new Confluence Space

Groups can set up a Confluence space as a landing page to share information about their department.

Request a new research folder

Request a Zoom tutorial

Request access for Adobe licenses

The College's current license agreements provide for faculty and staff to download and install all Adobe products on Bowdoin-issued computers as well as personal computers. You can request access to the licenses through this form.

Request access to a department folder or sub-folder

Request access to a network file or folder

There are hundreds of network locations in which are stored millions of files that are used by a variety of faculty, staff and students across campus. Use this form to request access to those files as required by your position, job or class.

Request access to Polaris

Staff members can request access to certain areas of Polaris as it pertains to their duties. You can read more about this service and request access here.

Students and Faculty do NOT need to request access. They should have access to Polaris automatically.

Request access to shared calendar

Request access to a shared calendar.

Request access to shared email account

Request access to shared email account

Request Access to VPN

VPN access may be available to faculty, staff, students and some research assistants. If you would like to request access, use the form attached to this service.

Request additional IceBox space

Request Additional Printing Allocation

Students can use this form to request additional free prints.

Request an Independent Contractor Account

Request an account for an Independent Contractor defined by the Controller's Office: http://www.bowdoin.edu/controller/accounts-paya...

Request AV Assistance for an event

Please Note:
A minimum of a 2-week lead-time is required for all events and assistance is only available on a first-come, first-serve basis with classes taking priority.
- For IP conference phones, please submit a workorder via the IT Service Desk
- Furniture and lecterns can be requested through Campus Scheduling
- AV Services does not supply equipment for bands

Request Changes to your Bowdoin User Account

It is important that all account information be kept up to date and accurate. Use this service to request changes to your user account that can't be changed through Workday.

Request Computer Peripheral or Additional Computer Hardware

Faculty and staff are provided a single computer with a monitor, keyboard and mouse, as their primary workstation with. Additional hardware peripherals may be requested and, in most cases, will be the financial responsibility of the employee's department. These peripherals include a second monitor, external hard drives, monitor arms or monitor stands, etc. You can use this Service Request to ask for those additional items.

Request Conference Phone

Request Druva License

Request EndNote Download for Home or Personal Computer

Request enrollment to an IT pilot program

When Information Technology is working on new projects, they often provide pilot software, applications or programs in order to test how the software or services might perform. From time to time IT may request that people work with them in order to do some real-world testing. This form will act as your request to have an opportunity to work on a specific pilot program with IT.

Request extension of a Collaborator account

Accounts will remain active for a 90-day period unless otherwise specified in which case the maximum duration is one year. Collaborator account extensions can be requested through this account extension request form by the collaborating Faculty member.

Request GraphPad Prsim for Personal Use

GraphPad Prism is no longer available for campus-wide use. A small number of licenses are available. You can make a request for a license key using this request form.

Request help installing a network printer

Request IT Dig Safe Marking

Notify Network Operations to perform "dig safe" discovery and marking of network utilities before construction or digging begins.

Request Long Distance Code

Request new room calendar

How to request a new room calendar.

Request New Shared Calendar

Request Permissions to a Research Folder

Request replacement peripheral (keyboard, mouse, etc.)

Request software for a computer lab(s)

Request Technology Training

IT trainers can work with you to create customized classes for an entire department or can schedule time to meet for one-on-one training.

Request Training on Classroom or Lab AV Technology

Request training on Bowdoin's classroom AV technology. Training can include any of the basic features available in most of Bowdoin's classrooms except for the Tecnology Enhanced Spaces.

Restore a previous version of a document in IceBox

S

Setup Time Machine for MacOS

Student Placements Application

Web application where faculty members enter student placement exam scores for loading into Banner.

Student Service Desk Request Form

Student Technical Services is located in the basement of Thorne Hall, accessed through Coles Tower. This form is used to request assistance with a computer as a walk-in service.

Suspected Spam or Phishing Attempt

We receive and block more than 15,000 spam messages a day but we can't block them all. If you receive a message that you would like to alert us to, look here.

T

Trouble logging in to Polaris

Trouble logging in to Xfinity on Campus

Xfinity on Campus or XoC is a service which allows students the ability to stream live TV to laptops, desktops, mobile devices and Roku devices. If you are experiencing issues logging in to Xfinity on Campus, use this form to let us know.

U

Unable to clear a paper jam

Unable to connect to VPN

X

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