The Tech Hub

Summary

Information about the Tech Hub, Bowdoin IT's walk-up support service located in Smith Union. Covers who the Tech Hub supports, what services it offers, operating hours, and how to make an appointment or join the waitlist.

Body

Questions

  • Where do I go for in-person tech support at Bowdoin?
  • What is the Tech Hub?
  • What help is available at the Tech Hub?
  • Who can use the Tech Hub?
  • What are the Tech Hub hours?
  • Where is the Tech Hub located?
  • How do I make an appointment at the Tech Hub?
  • Can I walk in to the Tech Hub, or do I need an appointment?
  • Can the Tech Hub help me with my Bowdoin-issued computer?

Environment

This article applies to all current Bowdoin faculty, staff, and students who need in-person technology support. The Tech Hub is available to the entire Bowdoin community and does not require an appointment, though appointments are encouraged during busy periods.

Resolution

About the Tech Hub

The Tech Hub is Bowdoin IT's walk-up support service, staffed primarily by student employees who are trained and supervised by IT's Client Services division. The Tech Hub serves all current Bowdoin faculty, staff, and students.

Tech Hub logo

What the Tech Hub Can Help With

  • General software support for most Bowdoin-supported applications
  • PaperCut printing support
  • Hardware troubleshooting for Bowdoin-issued devices
  • Advice on new computer or device purchases
  • Guidance on warranty support for devices covered by the Digital Excellence Commitment (DExC)
  • Creating service requests and escalating issues to Service Desk professional staff
Note: The Tech Hub supports Bowdoin-issued devices. For personal device issues, Tech Hub staff can offer general guidance but full support is not guaranteed.

Operating Hours

Regular Semester Hours

  • Monday – Thursday: 8:00 AM – 7:00 PM
  • Friday: 8:00 AM – 5:00 PM
  • Saturday – Sunday: 11:00 AM – 3:00 PM

Break Hours

  • Monday – Friday: 8:30 AM – 5:00 PM
  • Saturday – Sunday: Closed
Hours may vary: Tech Hub hours can change at the start of the semester while staff are being hired, and during academic breaks. For current hours, call the Service Desk at (207) 725-3030 or see Technology Support Options and Hours in the Related Articles section.

Location

The Tech Hub is located on the second floor of Smith Union, across from the Café. Look for the neon sign in the window.

Making an Appointment or Joining the Waitlist

Walk-ins are welcome, but appointments are encouraged — especially near the start of the semester when the Tech Hub is busiest. You can make an appointment or join the same-day waitlist using the link below.

Make an Appointment or Join the Waitlist

Details

Details

Article ID: 130013
Created
Thu 3/11/21 11:43 AM
Modified
Thu 4/30/26 9:22 AM

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