Body
Questions
- How do I reboot a Dell WD-19 dock?
- How can I restart my Dell docking station?
- When should I consider rebooting the dock?
- My monitors are not being detected after connecting the Dell dock — what should I try?
- My keyboard and mouse stopped working after plugging in the dock — how do I fix it?
- The dock stopped recognizing my laptop — what should I do?
- My peripherals are not functioning after connecting the docking station — how do I troubleshoot?
Environment
This article applies to Bowdoin faculty and staff using a Dell WD-19 series docking station with a Bowdoin-issued Dell Latitude laptop. It is relevant when peripherals such as monitors, keyboards, mice, or other connected devices are not being recognized, or when the dock is otherwise not functioning as expected.
Resolution
- Unplug all peripheral devices from the dock. This includes monitors, keyboards, mice, and any other connected devices.
- Disconnect the dock from your laptop by unplugging the cable that connects the two.
- Remove the dock's power adapter by unplugging the power cable from the electrical outlet.
- Wait approximately 10 seconds to allow the dock to fully reset.
- Reconnect the power adapter to the dock by plugging it back into the electrical outlet.
- Connect the dock to your laptop using the USB-C cable.
- Plug all peripheral devices back into the dock, ensuring each connection is secure.
- Check whether the issue is resolved. Monitors should be detected and all peripherals should respond normally.
Still not working? If the dock continues to have issues after rebooting, contact the Service Desk for further assistance. See Cable Connection Types in the Related Articles section for help identifying which cables connect to which ports on the dock.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.