Service Catalog

Categories (17)

Account, Password and Access Services

Requests in the following categories include all things relating to a user's account (name, display name, email address, etc.). They also relate to access to various systems and services such as file access, access to services like CMS and more.
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Email and Calendar

All services related to email messaging (send/receive, configuration) and calendars including personal calendars, shared and department calendars and the Campus calendar. There are also service requests related to communication tools like Skype for Business, Zoom and collaboration tools such as Confluence.
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Folders, Files and Backups

Network file shares (department, personal, scratch)
Druva inSync
OneDrive
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Classroom and Computer Lab Support

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Academic Tools and Resources

Instructional Technology and Classroom / Lab Support encompasses:
- Course and Classroom Accessibility Requests
- Canvas and Blackboard Requests
- Research Assistance
- HPC Grid access

Click in any of the following categories or services for more information.
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Hardware and Software

Laptop and Desktop computers, Printing, Mobile Devices, Keyboards, Mice, Software and more.
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Printing and Scanning/Copying

PaperCut Printing and Scanning
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Communication and Collaboration

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Equipment and Loaning Services

Borrowing equipment for class or personal use.
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Safe Computing and Data Security

Assistance with Duo 2-Step, Report SPAM, Report Account Compromise
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Network, Wireless and VPN

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Telephone, Fax and Television

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Digital and Web Services

Report bugs/issues, request consultation, and submit service requests for the main Bowdoin website, www.bowdoin.edu.
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Project Management, Consultation and Training

Request group and one-on-one training, consultation for IT-related services, assistance for a project, request a project
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Enterprise Applications

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OneCard Requests

OneCard office requests, including requests for card access and keys for faculty, staff, and students; and issues related to vendor or department cards.
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Audio Visual and Multimedia Services

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Services (2)

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