Summary
What to do when the Jamf Self Service app is missing or not working on a Bowdoin-issued Mac. Because reinstalling Self Service requires IT assistance, this article directs users to the Tech Hub or Service Desk. Applies to Bowdoin faculty, staff, and students with a Bowdoin-issued Mac.
Body
Issues
- My laptop no longer has Jamf Self Service. What do I do?
- Self Service on my Mac is not working and I need help.
- The Self Service app is missing from my Bowdoin Mac.
- I accidentally deleted Self Service. How do I get it back?
- How do I reinstall Self Service on a Bowdoin-issued Mac?
Environment
This article applies to Bowdoin faculty, staff, and students using a Bowdoin-issued Mac. Self Service is the Jamf app that Bowdoin uses to distribute software to managed Macs.
- Bowdoin faculty, staff, and students
- Bowdoin-issued Mac laptops and desktops
Resolution
If Self Service is not installed, or is no longer installed on a Bowdoin-issued Mac due to accidental deletion, assistance from Information Technology (IT) staff is required.
- If you have a laptop, bring the laptop to the Tech Hub in Smith Union during business hours.
- If you have a desktop, or are unable to come to the Tech Hub, contact the Service Desk and IT can provide remote assistance to repair the issue.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.