Reconfigure Apple's Mail app for Office 365

If you use Apple's Mail app, you may need to reconfigure it for Office 365 before you can send and receive messages. Follow the steps below to remove and then re-add your Office 365 email account.

Remove your Bowdoin email from Apple's Mail app

  • Go to Apple Menu > System Preferences and choose Internet Accounts.
  • Click on Exchange in the left column and then click the ­– button to delete the account.
  • Click Ok at the following screen to confirm deleting the account from Apple Mail.


Add your Bowdoin email to Apple's Mail app

OS X 10.9 and Newer

Note: If the account uses Duo two factor authentication, the computer must be on OS X 14 (Mojave) or later to add their Bowdoin email account to Apple Mail.

Mail, Contacts, Calendar, Reminders and Notes are all managed from the same central location. Opening an individual app, going to the menu bar and selecting Accounts... will bring you to the same location. The instructions will take you directly to the Accounts panel without needing to access any of these individual applications.

  1. Click on the Apple and System Preferences
  2. Double-click on Internet Accounts
  3. Click on Exchange on the right
  4. Enter your name, email address and password for your Bowdoin account and click Continue
  5. You may receive an error that " is not responding..." You can either continue to enter information manually or we recommend cancelling and starting over on step 4. Sometimes the communication doesn't happen as fast as OS X is expecting.
  6. Once the account is located a summary page will be presented. Click Continue
  7. Select which apps to use with your Bowdoin account and click Done. 
  8. Open Mail and verify that your mailbox and all of its messages are downloading correctly.



Article ID: 46307
Mon 1/15/18 11:50 AM
Fri 6/21/19 8:02 AM