Summary
How to access, play, and delete voicemail messages in Microsoft Teams using the desktop app, mobile app, or Teams desk phone. Includes information about voicemail email delivery and transcription.
Body
Questions
- How do I listen to my voicemail in Microsoft Teams?
- Where do I find my voicemail in the Teams app?
- How do I play a voicemail message in Teams?
- How do I delete a voicemail in Teams?
- Will my Teams voicemails be sent to my email?
- How do I check my voicemail on a Teams desk phone?
- How do I check my voicemail on the Teams mobile app?
- Can I read a transcript of my voicemail instead of listening to it?
Environment
This article applies to Bowdoin College faculty and staff who have Teams Calling enabled. Voicemail is available on any device where you are signed in to Microsoft Teams.
- Desktop app: macOS (Sequoia 15.x, Tahoe 26.x) and Windows 11
- Mobile app: iOS and Android
- Desk phone: Teams-compatible Poly phone
- To change your voicemail greeting: See Record or Change Your Voicemail Greeting in Microsoft Teams in the Related Articles section.
Resolution
Teams desktop app (Mac or Windows)
- Click the Calls icon in the left sidebar of the Teams app.
- Click Voicemail in the left panel. (If you don't see it, look for a cassette tape icon or scroll down in the Calls panel.)
- Click the message you want to hear — it will expand in the right panel with a play button and a transcript if one is available.
- Click the Play button to listen.
- To delete a message, click the three-dot menu (…) to the right of the message and select Delete.
Teams mobile app (iOS or Android)
- Tap More (three dots at the bottom of the screen), then tap Calls.
- Tap the voicemail icon in the upper-right corner. (It looks like a cassette tape.)
- Tap the message you want to hear.
- Tap the Play button.
- To delete a message, tap the trash can icon.
Teams desk phone (Poly)
- Tap the Voicemail button on the home screen.
- Tap the message you want to hear.
- Tap the Play button.
- To delete a message, tap the trash can icon.
Voicemail in your email
In addition to appearing in the Teams app, voicemails are automatically delivered to your Bowdoin email inbox. Each message arrives as an email with:
- An audio file attachment (MP3) you can play directly in your email client
- An automated transcript of the message in the email body (accuracy varies)
- The caller's number or name in the subject line
Tip: If you primarily work from email, you can manage all your voicemails without opening Teams. Reply to the email notification or forward the audio attachment to share a message with a colleague.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.