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Questions
- How do I get a printer or MFD moved to a new location?
- Why did my printer stop working after it was moved?
- Do I need to do anything special to relocate a networked printer?
- Will my scan-to-email and scan-to-OneDrive still work after the printer moves?
- What happens to faxing when I move a fax-capable MFD?
- Can Facilities just move the printer for me?
- How much notice does the Service Desk need to relocate a printer?
Environment
This article applies to Bowdoin faculty and staff relocating a Bowdoin-owned networked printer or multifunction device (MFD) on campus.
- In scope: Department printers and MFDs connected to the campus network and managed through PaperCut.
- Not in scope: Printers that are broken where they currently sit (see the PaperCut Printing service), and personal printers.
Resolution
Why a moved printer needs reconfiguration
Networked printers and MFDs are tied to a specific network location and configuration. When a device is physically moved, it often can't simply be plugged in and used — its network address, print queue, and PaperCut registration may need to be updated for the new location before it will print or scan.
Important: Facilities can move the physical device, but the Service Desk must make the network and PaperCut configuration changes that bring it back online. Submit a relocation request so this work is coordinated with the move.
How to request a relocation
- Confirm the destination location and your planned move date.
- Submit Request a Printer Move (under the Printers & Hardware service) at least 3 business days ahead.
- Include the printer or MFD name / device ID, its current location, and its destination.
- Note whether scan-to-email or scan-to-OneDrive destinations need to carry over.
Fax-capable MFDs and analog lines
On campus, fax-capable MFDs are the only devices that send faxes, and each one needs an analog line to do so. If you're moving a fax-capable MFD to a location that doesn't already have an analog line, faxing won't work there until one is added.
Moving a fax-capable MFD? If the destination has no analog line, also submit Request an Analog Line for a Fax-Capable MFD so faxing is available at the new location. Analog line work can take extra lead time — submit early.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.