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An overview of how to use the Bowdoin IT Support Portal at support.bowdoin.edu. Covers how to submit a support request, check the status of open tickets, save frequently used services to favorites, and share a service with a colleague.

Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.