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Knowledge Base
Categories (22)
News
News and general information shared from and about Information Technology and other technology news that may interest you.
If you are looking for articles from a previous year, click on the "Archived News Articles" category below.
Working Remotely
A series of articles containing tools, resources, and guides for working away from campus.
Online Learning and Teaching
A collection of academic technology resources to support online learning and teaching.
Students: General Information
General information and links to the most common questions asked by Bowdoin College students.
Employees: General Information
General information and links to answers of the most common questions asked by Bowdoin faculty and staff.
Accounts, Passwords and Access
Email and Calendar
Academic Tools and Resources
Printing and Scanning/Copying
Hardware and Software
This category contains knowledge articles that relate to general computer hardware (laptops, desktops, external peripherals, etc.), desktop software (MatLab, Mathematica, SPSS, etc.), Printing and Scanning/Copying.
File & Folder Services
• OneDrive
• Network File Services
• Box
Classroom and Computer Lab Support
Audio Visual and Multimedia Services
Chat, Communication, and Collaboration
Equipment and Loaning Services
Safe Computing and Data Security
Network, Wireless and VPN
Digital Services
Project Management, Consultation and Training
Telephone, Fax and Television
Web Services
How-to articles for the Cascade content management system (CMS), the Promotion Tool, digital accessibility and other website services.
Policies and Standards
These categories list all Information Technology policies and standards.
Articles (2)
How to access and use the IT Knowledge Base
Information on how to access and use the IT knowledge base.
How to use the IT Service Request portal
Information and guidance on how to use the IT Service Catalog including how to search for a service you may need help with and how to start creating a new ticket.
Additional Resources
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