Knowledge Base

Categories (21)

Accounts, Passwords, IDs & Access

Tools that support accounts used at Bowdoin, passwords, multi-factor authentication, and single sign-on

Chat, Communication, & Collaboration

Tools that support communication including Campus Groups, Microsoft Teams, and more.

Devices, Printing, Scanning, Software & AI

College-owned devices, printers, software , and AI available to faculty, staff, and students

Digital Accessibility

Ensure technology solutions and systems are accessible for all Bowdoin community members.

Email, Calendar, & Scheduling

Email and calendar tools, including Microsoft 365 email, Microsoft 365 calendaring, EMS, Campus Groups Events, Bookings, email lists, and more

Employee Management & HR Systems

Systems and functions related to employee management and HR functions such as Workday

File Management & Storage

File management and storage tools, including network file storage (J: Drive, H: Drive), OneDrive, Teams storage and more.

Finance & Purchasing Systems

Systems related to finance and purchasing, such as Workday.

Information & Data Security

Ensure technology solutions appropriately manage risks and protect both personal and Bowdoin information and systems

Internet & Networking

Internet and network services, including remote network access (VPN) and Wireless.

Microsoft Office 365

Popular Microsoft Office 365 tools offered to Bowdoin students, faculty, and staff

Policies, Standards & IT Communications

Information Technology policies, standards, news, and campus-wide communications

Special Computer Environments

Tools and services that support specialized computing environments, including the High-Performance Computing (HPC) Cluster, Virtual workstations, Virtual labs, and more.

Student & Professional Services

Services offered to students including the MakerSpace Plus, 3D Printing, Linkedin Learning, and more.

Survey & Forms

Microsoft Forms, Qualtrics, and Classroom Survey, Comment Cards, TeamDynamix iPaaS, and more.

Teaching & Learning

Academic tools that support teaching and learning, including physical classrooms, hardware within classrooms, testing and proctoring, Canvas, Panopto, and more.

Technology Enhanced Spaces

Information about spaces on campus that leverage technology, including classrooms, some computer labs, conference rooms, and more.

Technology Review

Bowdoin offers technology reviews for all information technology, communication technology, or software purchases/renewals.

Telephone, TV, & Virtual Meetings

Phone services, including voicemail, fax, Microsoft Teams phones, Xfinity OnCampus, and more.


Video tools including Microsoft Stream, Microsoft Teams, Panopto, and more.

Website Management

Information for the Cascade content management system (CMS), Campus Groups, Wordpress and other website services.

Articles (5)

Pinned Article Technology Support Options and Hours

Information on how and when to get technology support.

How do I get help when the Service Desk is closed?

Information about how to get help after-hours.

Navigating and using the Support Portal

Information and guidance on how to use the Support Portal including how to search for a service you may need help with and how to start creating a new ticket.

IT support during various weather emergencies

Information outlining service and support provided by Information Technology staff during a declared weather emergency.