Knowledge Base

Categories (22)

News

News and general information shared from and about Information Technology and other technology news that may interest you.

If you are looking for articles from a previous year, click on the "Archived News Articles" category below.

Working Remotely

A series of articles containing tools, resources, and guides for working away from campus.

Online Learning and Teaching

A collection of academic technology resources to support online learning and teaching.

Students: General Information

General information and links to the most common questions asked by Bowdoin College students.

Employees: General Information

General information and links to answers of the most common questions asked by Bowdoin faculty and staff.

Accounts, Passwords and Access

Email and Calendar

Academic Tools and Resources

Printing and Scanning/Copying

Hardware and Software

This category contains knowledge articles that relate to general computer hardware (laptops, desktops, external peripherals, etc.), desktop software (MatLab, Mathematica, SPSS, etc.), Printing and Scanning/Copying.

File & Folder Services

• OneDrive
• Network File Services
• Box

Classroom and Computer Lab Support

Audio Visual and Multimedia Services

Chat, Communication, and Collaboration

Equipment and Loaning Services

Safe Computing and Data Security

Network, Wireless and VPN

Digital Services

Project Management, Consultation and Training

Telephone, Fax and Television

Web Services

How-to articles for the Cascade content management system (CMS), the Promotion Tool, digital accessibility and other website services.

Policies and Standards

These categories list all Information Technology policies and standards.

Articles (2)

How to access and use the IT Knowledge Base

Information on how to access and use the IT knowledge base.

How to use the IT Service Request portal

Information and guidance on how to use the IT Service Catalog including how to search for a service you may need help with and how to start creating a new ticket.