Knowledge Base

Categories (22)

News and IT Campus Communications

News and general information shared from and about Information Technology and other technology news that may interest you.

If you are looking for articles from a previous year, click on the "Archived News Articles" category below.
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Hybrid, Remote, and Flexible Schedule Work IT Resources

A series of articles containing tools, resources, and guides for working away from campus.
***PLEASE LOGIN*** to see articles exclusively available to Bowdoin community members.
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Online Learning and Teaching

A collection of academic technology resources to support online learning and teaching.
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Students: General Information

General information and links to the most common questions asked by Bowdoin College students.
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Employees: General Information

General information and links to answers of the most common questions asked by Bowdoin faculty and staff.
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Accounts, Passwords and Access

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Email and Calendar

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Academic Tools and Resources

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Printing and Scanning/Copying

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Hardware and Software

This category contains knowledge articles that relate to general computer hardware (laptops, desktops, external peripherals, etc.), desktop software (MatLab, Mathematica, SPSS, etc.), Printing and Scanning/Copying.
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File & Folder Services

• OneDrive
• Network File Services
• Box
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Classroom and Computer Lab Support

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Audio Visual and Multimedia Services

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Chat, Communication, and Collaboration

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Equipment and Loaning Services

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Safe Computing and Data Security

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Network, Wireless and VPN

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Digital Services

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Project Management, Consultation and Training

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Telephone, Fax and Television

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Web Services

How-to articles for the Cascade content management system (CMS), the Promotion Tool, digital accessibility and other website services.
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Policies and Standards

These categories list all Information Technology policies and standards.
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Articles (2)

How to access and use the IT Knowledge Base

Information on how to access and use the IT knowledge base.

How to use the IT Service Request portal

Information and guidance on how to use the IT Service Catalog including how to search for a service you may need help with and how to start creating a new ticket.