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- MacOS
Troubleshooting steps for a Mac when a printer appears paused, stuck "in use," or will not print new documents. Covers checking printer status, clearing stuck jobs, restarting, power cycling the printer, removing and re-adding the printer, and resetting the printing system as a last resort. Applies to anyone printing from a Mac.
- Knowledge Base
- Devices, Printing & Scanning
- Printing
- Troubleshooting Printing
How to fix "Stopped — Filter Failed" and "Unable to convert PostScript file" errors when printing PDFs on a Bowdoin-issued Mac. These errors typically appear after a macOS upgrade and are resolved by resetting the printing system and reinstalling printers using Print Deploy. Administrator access is required.
- Knowledge Base
- Devices, Printing & Scanning
- Printing
- Troubleshooting Printing
How to reset the macOS printing system on a Bowdoin-issued Mac running Sequoia or Tahoe. Resetting the printing system clears all installed printers and returns the system to factory defaults, and is used as a last-resort fix for stubborn printing problems. Administrator access is required.