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Explains how to get back into your Bowdoin account when you're locked out and can't fix it yourself — whether because you've forgotten your password or have no working multi-factor authentication (MFA) device. Covers preventing lockouts by setting up a backup method, and the assisted path, which requires an in-person or live video identity check before access is restored.

Explains the types of non-standard Bowdoin accounts available for contractors, collaborators, and researchers who are not employees of the college. Covers what access these accounts provide, how long they last, and how department supervisors or coordinators can request them through the Service Catalog.