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Instructions for viewing and tracking the support tickets (work requests) you have submitted through the Bowdoin Support Portal. Covers signing in, opening Ticket Requests, viewing your own and your department's tickets, adding comments and attachments, and withdrawing a request. Applies to Bowdoin faculty, staff, and students, including Workday-related tickets.

An overview of how to use the Bowdoin IT Support Portal at support.bowdoin.edu. Covers how to submit a support request, check the status of open tickets, save frequently used services to favorites, and share a service with a colleague.

Guidelines for submitting IT support requests and responding to follow-up questions from IT staff. Covers what information to include in a request, how to respond when IT needs more details, and the timeline before an unanswered ticket is closed.

Information on how to enter a Workday support request, also known as a Workday ticket for Staff, Faculty, Students as well as family & friends.