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Explains common reasons a file or folder will not sync to Microsoft OneDrive, focusing on restricted characters and invalid file or folder names. Helps identify and rename items so they sync correctly. Applies to anyone using the OneDrive sync client on macOS or Windows with a Bowdoin account.

Self-service troubleshooting for common Bowdoin classroom technology problems, covering audio (no sound, Zoom/Teams output and microphone selection), video (mirroring the Mac Mini with Command+F1), and powering on the instructor computer, plus classroom etiquette guidelines. Applies to faculty, staff, and students using technology-equipped classrooms.

Explains why some files or folders will not upload to OneDrive through the web or sync with the OneDrive sync client, focusing on the two most common causes on a Mac: unsupported characters in a file or folder name and a file or folder path that is too long. Applies to Bowdoin students, faculty, and staff using OneDrive on macOS or Windows.

Troubleshooting the PaperCut print workflow on a Bowdoin-issued Mac, iPad, or Windows 11 computer. Covers jobs that won't print, jobs stuck in the queue, releasing from the web portal, balance or quota errors, blank pages, and unresponsive release stations. For PaperCut Client software problems, see PaperCut Client Troubleshooting.

Quick reference guide for printing and releasing documents with PaperCut on Bowdoin-issued computers. Covers prerequisites, how to send a print job, and how to release it at the printer using your OneCard. Applies to all students, faculty, and staff.

How to manually start the PaperCut Client application on a macOS or Windows 11 computer when it is not running. Use these steps when the PaperCut icon is missing from the menu bar or system tray, or when print jobs are not appearing in the queue.

Troubleshooting for students who cannot log in to or stream Xfinity on Campus. Covers eligibility (must be on record with Residential Life as living on campus), connecting to the correct Bowdoin network, why VPN does not affect access, re-signing in after a password change, and verifying access through a web browser. Applies to on-campus students.

Common problems and fixes for Bowdoin's JupyterHub service, including login errors, an unresponsive browser, the xsrf argument error, off-campus and Wi-Fi network requirements, and how to restart your notebook server. Applies to Bowdoin students, faculty, and staff who use JupyterHub.

Troubleshooting steps for faculty, staff, and students who cannot connect to a network drive on the Microwave file server, such as a department (J:) drive, personal (H:) drive, or course folder. Covers network location requirements, stale mapped drives, connecting by full path, and restarting the computer.

Explains why clearing the browser cache is a common troubleshooting step and provides a short video walkthrough for clearing the cache in Google Chrome. Applies to all Bowdoin students, faculty, and staff using Chrome.

Instructions for clearing the cache and cookies in common desktop and mobile web browsers to fix pages that do not load correctly. Covers Chrome, Edge, Firefox, and Safari on the desktop, plus Safari on iOS and browsers on Android. Applies to all Bowdoin students, faculty, and staff.

General troubleshooting steps for apps that will not open, respond, or log in on iOS and Android devices. Covers checking the network connection, restarting the device, updating the app, clearing the cache on Android, reinstalling the app, and verifying login credentials. Applies to anyone using apps on a phone or tablet.

Troubleshooting steps for the Jamf Self Service app on a Bowdoin-managed Mac when an application will not install, keeps showing "Reinstall," or appears stuck. Covers reinstalling, quitting Self Service, and restarting the Mac. Applies to Bowdoin students, faculty, and staff on college-managed Macs.

What to do when the Jamf Self Service app is missing or not working on a Bowdoin-issued Mac. Because reinstalling Self Service requires IT assistance, this article directs users to the Tech Hub or Service Desk. Applies to Bowdoin faculty, staff, and students with a Bowdoin-issued Mac.

Troubleshooting steps for when Bowdoin's Notability license is not recognized on a Mac or iPad. Explains that the license applies only to Bowdoin-issued devices that download Notability from Self Service. Applies to current Bowdoin faculty, staff, and students.