Search20 Results

Troubleshooting steps for resolving the "Sorry, something went wrong. Please try launching Acrobat first" error in Adobe Acrobat DC on macOS, using a command-line tool from Adobe.

Troubleshooting steps for common Zoom audio and video problems — including no sound, microphone not working, echo or feedback, choppy audio, camera not showing, and selecting the wrong device.

Explains why Zoom displays a -4 GMT offset for Eastern Standard Time during summer months, and how to fix it by selecting the correct named time zone in Zoom settings.

Steps a Zoom host or co-host can take during an active Zoombomb attack — including using the Security button, removing participants, muting controls, stopping screen shares, and locking the meeting.

How to resolve common Teams Calling setup and connection problems — including a missing dial pad, "not set up for calls" errors, calls going straight to voicemail, desk phone sign-in failures, and Teams showing no calling features.

How to diagnose and resolve common audio and call quality problems in Microsoft Teams Calling — including no audio, echo, one-way audio, choppy or robotic sound, background noise, and dropped calls.

Troubleshooting steps for Bowdoin students, faculty, and staff who cannot connect to the GlobalProtect VPN, receive error messages, or can connect but cannot access Bowdoin resources such as Microwave from off campus.

Troubleshooting steps for Bowdoin students, faculty, and staff who cannot connect to the BOWDOIN or eduroam campus wireless networks on a Mac or Windows 11 computer. Covers forgetting and rejoining the network, clearing saved certificates, verifying credentials, and checking date and time settings

Troubleshooting steps for errors encountered during initial iPad setup, including the Remote Management profile error and the Activation Lock screen. Applies to Bowdoin students and faculty setting up a college-issued iPad for the first time.

What to do if a Bowdoin-issued iPad won't turn on, won't charge, or has a frozen screen. Covers basic charging checks, force restart steps for current and older iPad models, and when to contact IT or Apple for service.

How to reboot a Dell WD-19 series docking station when connected peripherals stop responding or the dock is not functioning correctly. Includes guidance on when rebooting is appropriate and step-by-step power-cycle instructions.

Quick reference guide for printing and releasing documents with PaperCut on Bowdoin-issued computers. Covers prerequisites, how to send a print job, and how to release it at the printer using your OneCard. Applies to all students, faculty, and staff.

Troubleshooting the PaperCut print workflow on a Bowdoin-issued Mac, iPad, or Windows 11 computer. Covers jobs that won't print, jobs stuck in the queue, releasing from the web portal, balance or quota errors, blank pages, and unresponsive release stations. For PaperCut Client software problems, see PaperCut Client Troubleshooting.

How to remove a printer from a Bowdoin-issued Mac or Windows 11 computer through the operating system's printer settings. Covers removing printers via System Settings on macOS Sequoia and Tahoe, and via Settings on Windows 11. For removing PaperCut-managed printers installed through Print Deploy, see the related article.

How to fix "Stopped — Filter Failed" and "Unable to convert PostScript file" errors when printing PDFs on a Bowdoin-issued Mac. These errors typically appear after a macOS upgrade and are resolved by resetting the printing system and reinstalling printers using Print Deploy. Administrator access is required.