Search23 Results

Troubleshooting steps for a Bowdoin digital sign that is blank, frozen, showing the wrong content, or offline in Carousel. Covers checking the screen and media player (Apple TV or BrightSign), confirming content is scheduled and active, and restarting the player.

Explains how to fix Microsoft 365 (Office) apps such as Outlook, Word, Excel, PowerPoint, or OneNote that will not open on a Bowdoin-issued Mac, often after an update. The fix is to reinstall Microsoft Office 365 from Self Service, which does not delete any of your data.

Troubleshooting steps for resolving the "Sorry, something went wrong. Please try launching Acrobat first" error in Adobe Acrobat DC on macOS, using a command-line tool from Adobe.

How to fix voicemail problems on your individual Teams Calling line: calls that should go to voicemail but don't, missing voicemail messages or notifications, and problems setting up or recording your voicemail greeting. Does not cover shared lines or auto-attendants.

How to diagnose and resolve common audio and call quality problems in Microsoft Teams Calling — including no audio, echo, one-way audio, choppy or robotic sound, background noise, and dropped calls.

How to fix Teams Calling setup and connection problems: a missing dial pad or Calls section, "not set up for calls" errors, incoming/outgoing call failures, desk phone sign-in issues, and calling breaking after a Teams update.

Steps a Zoom host or co-host can take during an active Zoombomb attack — including using the Security button, removing participants, muting controls, stopping screen shares, and locking the meeting.

Explains why Zoom displays a -4 GMT offset for Eastern Standard Time during summer months, and how to fix it by selecting the correct named time zone in Zoom settings.

Troubleshooting steps for common Zoom audio and video problems — including no sound, microphone not working, echo or feedback, choppy audio, camera not showing, and selecting the wrong device.

Troubleshooting steps for Bowdoin students, faculty, and staff who cannot connect to the GlobalProtect VPN, receive error messages, or can connect but cannot access Bowdoin resources such as Microwave from off campus.

Troubleshooting steps for Bowdoin students, faculty, and staff who cannot connect to the BOWDOIN or eduroam campus wireless networks on a Mac or Windows 11 computer. Covers forgetting and rejoining the network, clearing saved certificates, verifying credentials, and checking date and time settings

Troubleshooting steps for errors encountered during initial iPad setup, including the Remote Management profile error and the Activation Lock screen. Applies to Bowdoin students and faculty setting up a college-issued iPad for the first time.

What to do if a Bowdoin-issued iPad won't turn on, won't charge, or has a frozen screen. Covers basic charging checks, force restart steps for current and older iPad models, and when to contact IT or Apple for service.

How to reboot a Dell WD-19 series docking station when connected peripherals stop responding or the dock is not functioning correctly. Includes guidance on when rebooting is appropriate and step-by-step power-cycle instructions.

Quick reference guide for printing and releasing documents with PaperCut on Bowdoin-issued computers. Covers prerequisites, how to send a print job, and how to release it at the printer using your OneCard. Applies to all students, faculty, and staff.