How to install PaperCut software on a Bowdoin computer

Questions

  • How do I install the PaperCut software on my Bowdoin computer?
  • My Bowdoin-issued computer is missing PaperCut — how do I get it back?
  • How do I reinstall PaperCut Client and Print Deploy?
  • Where is the PaperCut Client app on my Mac or Windows 11 computer?
  • I can’t print — the PaperCut pop-up never appears. How do I install the client?
  • Where do I find PaperCut in Self Service or Company Portal?
  • What do I do if Self Service or Company Portal is missing?

Environment

This article applies to:

  • Bowdoin faculty, staff, and students
  • Bowdoin-issued MacBook Pro computers running macOS Sequoia 15.x or Tahoe 26.x
  • Bowdoin-issued Windows 11 computers
  • The two PaperCut applications required for campus printing: PaperCut Client (handles sign-in and print job tracking) and Print Deploy (manages which printers you have installed)

Both applications are pre-installed on Bowdoin-issued computers and update themselves automatically. You only need this article if one or both are missing — for example, after a system rebuild, or if they were accidentally uninstalled.

For an overview of what each application does, see PaperCut Client and PaperCut Print Deploy in the Related Articles section. To install a printer (rather than the software itself), see How to install or delete a Bowdoin printer in the same section.

Before you start: You need to be signed in with your Bowdoin username and password, and you need to be connected to the BOWDOIN or eduroam wireless network, or to the Bowdoin VPN. The installation will fail silently off-campus without VPN.

Resolution

Tap or click a section below to jump directly to it:

Install on macOS Install on Windows 11

Install on macOS (Sequoia 15.x or Tahoe 26.x)

On Bowdoin Macs, both PaperCut applications are available through the Self Service app. Install each one using the same steps.

  1. Open the Applications folder on your Mac.
  2. Open the Self Service app.
  3. In the search field on the left, type PaperCut.

    Self Service app on macOS showing a search for PaperCut with two results: PaperCutClient and PaperCut Print Deploy, each with an Install button.

  4. Click Install below PaperCutClient. The installation takes a few minutes. When the button changes to Re-Install, it’s done.
  5. Repeat the previous step for PaperCut Print Deploy.
No Self Service app? If you don’t see Self Service in your Applications folder, your Mac may not be enrolled in Bowdoin management correctly. Stop and contact the Service Desk — this needs to be fixed before PaperCut can be installed.

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Install on Windows 11

On Bowdoin Windows 11 computers, both PaperCut applications are available through the Company Portal app. Install each one using the same steps.

  1. Open the Start Menu and search for or browse to Company Portal.
  2. Open Company Portal.
  3. In the search bar, type PaperCut.
  4. Click the icon for PaperCut Client, then click Install on the next screen. The installation takes a few minutes. If the button says Uninstall, the app is already installed.
  5. Return to the Company Portal search results and repeat for PaperCut Print Deploy Client.
Don’t see Print Deploy in Company Portal? Company Portal may think it’s already installed. Restart your computer and check Company Portal again. If it still doesn’t appear and you can’t find Print Deploy in the system tray, contact the Service Desk.
No Company Portal app? If Company Portal isn’t on your computer, your Windows 11 device may not be enrolled in Bowdoin management. Stop and contact the Service Desk — enrollment needs to be completed before PaperCut can be installed.

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Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.

Additional Resources

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Related Articles (6)

Bringing Personal Printers to Campus: Guidelines for Students
Guidance for students deciding whether to bring a personal printer to campus. Covers which printer types work on the Bowdoin network, adapter requirements for Bowdoin-issued MacBooks, where to buy supplies locally, and how campus PaperCut printing compares as a free alternative.
How to install or delete a Bowdoin printer
How to install or delete campus printers on a Bowdoin-issued Mac or Windows 11 computer using the Print Deploy application. Covers printers that are installed automatically, how to manually add additional printers, and how to remove printers that are no longer needed. Requires being on campus or connected to the Bowdoin VPN.
PaperCut Client
Explains what the PaperCut Client (PCClient) application is, why it is required for printing on campus, and how to tell whether it is running on a Mac or Windows 11 computer. Applies to all Bowdoin students, faculty, and staff.
PaperCut Client Troubleshooting
Step-by-step troubleshooting guide for the PaperCut Client application on Bowdoin-issued Macs and Windows 11 computers. Covers how to check whether the client is running, how to start it manually, and how to repair or reinstall it when print jobs don't appear at the release station.
PaperCut Print Deploy
Explains what PaperCut Print Deploy is and how it manages campus printer installations on Bowdoin-issued Macs and Windows 11 computers. Covers how to find the application, why some printers may not appear in the list, and how Print Deploy differs from the PaperCut Client.
PaperCut Print Troubleshooting
Troubleshooting the PaperCut print workflow on a Bowdoin-issued Mac, iPad, or Windows 11 computer. Covers jobs that won't print, jobs stuck in the queue, releasing from the web portal, balance or quota errors, blank pages, and unresponsive release stations. For PaperCut Client software problems, see PaperCut Client Troubleshooting.

Related Services / Offerings (1)

PaperCut Software Help
Get help with PaperCut software — PaperCut Client, Print Deploy, or printing from a personal or mobile device. For physical printer problems, use Report Printer Issue instead.