Restore an Archived Panopto Video

Issues

  • A Panopto video shows the message "This video is archived and must be restored from the archive before it can be viewed."
  • Students can't view a video in my Canvas course — it says it's archived.
  • A video I linked to on a web page is showing as archived.
  • How do I restore an archived Panopto video?
  • How long does it take to restore a Panopto video from the archive?
  • Why was my Panopto video archived?
  • Who gets notified when an archived video is restored?

Environment

This article applies to anyone who encounters an archived Panopto video, including students, faculty, and staff. Videos may be archived by their owner or automatically through Bowdoin's Panopto storage management policy, which archives infrequently viewed content to keep storage within limits. Archived videos retain their original permissions — viewers can only restore videos they already have access to, and must be signed in.

Restoration takes up to 48 hours. Once a restore is initiated, the video will not be immediately viewable. The process can take up to 48 hours to complete.

Resolution

Case 1: Restore from the Panopto website

  1. Sign in to panopto.bowdoin.edu and go to your folder or My Folder.
  2. Look for the archive icon — a folder icon with a number indicating how many archived items it contains.
    Panopto folder view showing the archive icon with a count of archived videos.
  3. Click the archive icon, select the video you want to restore, and click OK.
    Panopto archive list with a video selected for restoration. Confirmation dialog asking if you are sure you want to restore the selected item(s), with Cancel and OK buttons.

Case 2: Restore a video embedded in a Canvas course

  1. In your Canvas course, locate the archived Panopto video. It will display the archived message over the video player.
    Panopto video in Canvas showing the message: This video is archived and must be restored from the archive before it can be viewed. Restoration may take up to 48 hours.
  2. Click the Restore from archive link.
  3. If you have permission to restore the video, you will see a Restore from archive initiated confirmation message.
    Canvas Panopto embed showing the Restore from archive initiated confirmation message.

Case 3: Restore a video on a web page

  1. When you encounter the archived video on a web page, it will appear greyed out with the archive message displayed over it.
  2. Click the Restore from archive link in the message.
    Archived Panopto video embedded on a web page showing the Restore from archive link highlighted.
  3. If you have permission, a Restore from archive initiated message confirms the restore has started.
    Web page showing the Restore from archive initiated confirmation for an archived Panopto video.

Case 4: Restore a video from a direct link

  1. When viewing the video via a direct link, the Panopto player will show the video's thumbnail on the left and the archived message on the right.
  2. Click the Restore from Archive button to initiate the restore.
    Panopto video player showing a video is archived with the Restore from Archive button highlighted on the right side.
Email notification: When an archived video is restored, the video's creator automatically receives an email notification containing a link to the restored video and information about who initiated the restore.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
Print Article

Related Articles (2)

Find Your Zoom Recordings in Panopto
How to find Zoom cloud recordings in Panopto — including where recordings land by default, how Canvas-scheduled meetings are stored separately, and what to do if you don't see a recording.
Upload and Embed Panopto Videos in Canvas
Instructions for faculty on uploading video and audio content to Panopto and embedding it in a Canvas course, including embedding via the Rich Content Editor, adding content as a Canvas Module item, and uploading directly through the Canvas-Panopto integration.