Using GlobalProtect VPN on iPadOS / iOS

Questions

  • How do I connect to Bowdoin VPN on my iPhone or iPad?
  • How do I set up GlobalProtect for the first time on iOS or iPadOS?
  • How do I access Bowdoin resources from off campus using my iPad?
  • How do I disconnect from Bowdoin VPN on my iPhone or iPad?

Environment

This article applies to Bowdoin students, faculty, and staff connecting to Bowdoin's VPN using GlobalProtect on an iPhone or iPad. GlobalProtect must already be installed before following these steps — see Install GlobalProtect VPN on a Bowdoin-Issued Computer or iPad or Install GlobalProtect VPN on a Personal Device in the Related Articles section.

You will need your Okta Verify factor available to complete sign-in.

VPN will not connect while on campus. GlobalProtect cannot connect while your device is on the BOWDOIN or eduroam wireless network. Unlike on Mac or Windows, the app will not show an error — it simply will not connect. Switch to a cellular connection or a non-Bowdoin network to use VPN.

Resolution

First-time setup

The first time you open GlobalProtect, you will be guided through a short setup process to configure the portal address and grant necessary permissions.

  1. Find and tap the GlobalProtect app on your device.
    GlobalProtect app icon
  2. When asked if you would like GlobalProtect to send notifications, tap Allow. Notifications are useful for MFA prompts.
  3. On the Your Privacy page, tap Continue.
  4. On the What's your portal address? screen, enter remoteaccess.bowdoin.edu and tap Connect.
  5. When prompted that GlobalProtect would like to add VPN configurations, tap Allow.
  6. Enter your device passcode when prompted.
  7. Tap Connect. GlobalProtect will retrieve its configuration settings from Bowdoin's servers.

Connecting on subsequent uses

  1. Open the GlobalProtect app and tap the shield icon on the main screen to connect.
    Screenshot of the connection screen of the GlobalProtect app
  2. Sign in with your Bowdoin username and password and complete Okta MFA when prompted.
  3. When connected, the shield icon changes to show a green dot.
    The screen image of the GlobalProtect app when it successfully connects to the Bowdoin network.

Disconnecting

  1. Open the GlobalProtect app.
  2. Tap the shield icon to disconnect.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
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Related Articles (3)

About Bowdoin's VPN Service
Explains what Bowdoin's Virtual Private Network (VPN) service is, which resources require VPN when working off campus, which services do not require VPN, and where to find installation and setup guides for GlobalProtect.
Troubleshooting GlobalProtect VPN
Troubleshooting steps for Bowdoin students, faculty, and staff who cannot connect to the GlobalProtect VPN, receive error messages, or can connect but cannot access Bowdoin resources such as Microwave from off campus.
Using GlobalProtect VPN on Windows
Step-by-step instructions for connecting to Bowdoin's VPN using the GlobalProtect app on a Windows 11 computer. Covers first-time setup, connecting on subsequent uses, and disconnecting. Requires GlobalProtect to already be installed.