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- Knowledge Base
- IT Support & Services
This article helps Bowdoin students prepare their college-issued MacBook and iPad for studying abroad, and explains what to do if a device is lost, stolen, or needs repair while away. It also describes how to obtain a loaner device after returning to campus following a loss.
- Knowledge Base
- Internet & Networking
- Virtual Private Network (VPN)
Step-by-step instructions for connecting to Bowdoin's VPN using the GlobalProtect app on a Mac. Covers first-time setup, connecting on subsequent uses, and disconnecting. Requires GlobalProtect to already be installed.
- Knowledge Base
- Internet & Networking
- Virtual Private Network (VPN)
Explains what Bowdoin's Virtual Private Network (VPN) service is, which resources require VPN when working off campus, which services do not require VPN, and where to find installation and setup guides for GlobalProtect.
- Knowledge Base
- Internet & Networking
- Virtual Private Network (VPN)
Step-by-step instructions for setting up and connecting to Bowdoin's VPN using the GlobalProtect app on an iPhone or iPad for the first time and on subsequent uses. Requires GlobalProtect to already be installed.
- Knowledge Base
- Internet & Networking
- Virtual Private Network (VPN)
Step-by-step instructions for connecting to Bowdoin's VPN using the GlobalProtect app on a Windows 11 computer. Covers first-time setup, connecting on subsequent uses, and disconnecting. Requires GlobalProtect to already be installed.
- Knowledge Base
- Policies, Standards & IT Communications
- Policies
Bowdoin College's official policy governing the use of Virtual Private Network (VPN) technology to access the Bowdoin network from off campus. Covers security requirements for remote computers, user and administrator responsibilities, and enforcement.
- Knowledge Base
- Internet & Networking
- Troubleshooting Wi-Fi
Troubleshooting steps for Bowdoin students, faculty, and staff who cannot connect to the GlobalProtect VPN, receive error messages, or can connect but cannot access Bowdoin resources such as Microwave from off campus.
- Knowledge Base
- Devices, Printing & Scanning
- Printing
- Printing from a Bowdoin Computer
How to print to a Bowdoin campus printer from off campus using the Bowdoin VPN. Covers connecting to the VPN, sending a print job, and releasing it through the PaperCut web portal when you return to campus or release remotely. Applies to all Bowdoin students, faculty, and staff on Bowdoin-issued computers.
- Knowledge Base
- Devices, Printing & Scanning
- Printing
- Getting Started with PaperCut
Quick reference guide for printing and releasing documents with PaperCut on Bowdoin-issued computers. Covers prerequisites, how to send a print job, and how to release it at the printer using your OneCard. Applies to all students, faculty, and staff.
- Knowledge Base
- Accounts, Passwords, IDs & Access
- Account Lifecycle
Explains what happens to Bowdoin IT accounts, email, files, and technology for faculty and staff who have been granted Emeriti status. Covers the new Emeriti email address, what can be moved from the original account, Microsoft 365 access, VPN, data, equipment, and ongoing IT support.