Fix Notability License Issues on Mac and iPad

Tags notability

Questions

  • Why is my Notability license not recognized on my Mac or iPad?
  • What steps can I take to fix licensing issues in Notability?
  • How do I access Bowdoin's Notability license?

Environment

This knowledge base article is relevant if you are experiencing problems with your Notability app license under the following circumstances:

  • You are using Notability on a macOS device such as a MacBook Pro..
  • You are using Notability on an iPad running iPadOS.
  • You are a current Bowdoin faculty, staff, or student.

Resolution

Bowdoin offers a license for Notability for macOS and iPadOS however only correctly managed devices that download the app from Self Service are included. Follow these steps to troubleshoot and resolve issues with the Notability app license:

  1. Ensure that you are using a Bowdoin-issued iPad or Mac. Personal devices are not supported.
  2. Ensure that your device is properly enrolled with Jamf. The license and software are distributed by Jamf. This can most usually be determined by the presence of the Self Service app. If this app is not present, contact the Service Desk or go to the Tech Hub for assistance.
  3. Download Notability from the Self Service app on the device.
    1. If the the app was downloaded from the device's app store, it must be deleted and re-installed from Self Service.

Additional Help

If you need further assistance, you can chat with Bowdoin Bot of contact the Bowdoin College Service Desk by phone at (207) 725-3030 or in person at the Tech Hub in Smith Union.

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