Body
Questions
- When will I get an email about my IT ticket?
- Why haven't I received a confirmation after submitting a request?
- What email address do ticket updates come from?
- Is the email from "notify@teamdynamixapp.com" a scam?
- Why does my ticket confirmation say "Work Request" instead of "Ticket"?
- Will I be notified every time someone adds a comment to my ticket?
- How do I know when my ticket has been resolved?
- As a student, will I get an email if a staff member updates my request?
- Do I get a notification when I first submit a request through the Service Catalog?
- Why did a ticket notification end up in my spam or junk folder?
Environment
This article applies to all Bowdoin College students, faculty, and staff who submit tickets or service requests through the Bowdoin TeamDynamix client portal.
- Covers email notifications generated by the TeamDynamix ticketing system, which Bowdoin IT also calls "Work Requests"
- Applies regardless of which device or operating system is used to submit or view the request, since notifications are delivered by email
- Does not cover how to submit a new request through the Service Catalog, or how to reply to an existing ticket by email
Resolution
Notification When a Ticket Is Created
When you submit a request through the Bowdoin TeamDynamix portal, whether through the Service Catalog or by emailing the Service Desk, the system automatically sends a confirmation email. This message lets you know the request has been received and assigned a ticket number, which is useful for reference if you need to follow up.
Notification When There Is Correspondence on a Ticket
If a technician adds a comment, asks a follow-up question, or otherwise updates the ticket, TeamDynamix sends an email notification summarizing that update. This is how most back-and-forth communication about a request happens, so it is worth checking email regularly after submitting a ticket.
Notification When a Ticket Is Resolved
Once a technician marks the request as resolved, another email notification is sent confirming that the ticket has been closed. This message typically summarizes the resolution and gives you the opportunity to reply if the issue is not actually fixed.
Note: If an expected notification does not arrive, check your spam or junk folder first, since automated ticketing emails are sometimes filtered incorrectly by email providers.
Recognizing the Sender Email Address
All automated ticket notifications from the Bowdoin TeamDynamix system are sent from the address notify@teamdynamixapp.com. This is a legitimate, automated sending address used by the TeamDynamix platform and is not a phishing attempt. Recognizing this address can help you distinguish real ticket updates from suspicious email.
Important: Do not reply to notify@teamdynamixapp.com if you have questions unrelated to the specific ticket referenced in the message. Replying to the notification email updates the associated ticket directly, so unrelated replies may create confusion or delay a response.
Understanding the Term "Work Request"
Within the Bowdoin TeamDynamix system, an IT ticket may also appear or be referred to as a "Work Request." Both terms describe the same thing: a record created in TeamDynamix to track a request for help or service. If a confirmation email or the portal displays the term "Work Request," this refers to the same ticket you submitted, not a separate or additional request.
Additional Help
If you need further assistance, you have several options:
- Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
- Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
- In person: Visit the Tech Hub in Smith Union during business hours.
- Submit a ticket: Request assistance through the Service Catalog.
AI-assisted content: This article was created with AI. It was verified and edited by a human.