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How to find technology help and resources at Bowdoin: the Bowdoin IT website (bowdoin.edu/it) for general information, and the Support Site (support.bowdoin.edu) to search help articles, submit a support ticket, and track requests after signing in with your Bowdoin account. Applies to all students, faculty, and staff.

An overview of the Bowdoin IT Service Catalog: how it is organized, how to browse and search it, and how to open a service page and submit a request. Includes common service categories with examples. Applies to all Bowdoin students, faculty, and staff.

Instructions for submitting a work request (ticket) to Information Technology through the Service Catalog in the Bowdoin Support Portal. Covers signing in, navigating the catalog, finding the right service, and completing and submitting the request form. Applies to Bowdoin faculty, staff, students, and guests of the college.

Instructions for supervisors, deans, and other approvers to approve or reject a service request in the Bowdoin Support Portal. Covers responding from the email notification and finding all pending approvals through the My Approvals page. Applies to anyone asked to act on a request in the Support Portal.

Instructions for viewing and tracking the support tickets (work requests) you have submitted through the Bowdoin Support Portal. Covers signing in, opening Ticket Requests, viewing your own and your department's tickets, adding comments and attachments, and withdrawing a request. Applies to Bowdoin faculty, staff, and students, including Workday-related tickets.

An overview of how to use the Bowdoin IT Support Portal at support.bowdoin.edu. Covers how to submit a support request, check the status of open tickets, save frequently used services to favorites, and share a service with a colleague.