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Explains how to get back into your Bowdoin account when you're locked out and can't fix it yourself — whether because you've forgotten your password or have no working multi-factor authentication (MFA) device. Covers preventing lockouts by setting up a backup method, and the assisted path, which requires an in-person or live video identity check before access is restored.

Explains how to reset or change your Bowdoin account password through the Okta portal, covering three scenarios: changing a known password, resetting a forgotten password using self-service recovery options, and requesting an assisted reset through the Service Desk.

Instructions for adding a recovery email address and optional mobile phone number to your Okta account at Bowdoin. This information is used for password resets and other account security functions and is not visible to Bowdoin IT staff.

How to clear your saved PaperCut Client credentials after changing your Bowdoin password. If PaperCut keeps using your old password and won't let you sign in, you need to delete the saved authentication file on your Mac or Windows 11 computer.

If the standard steps to reset the password of your Mac user account don't succeed, try these additional steps.