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General troubleshooting steps for apps that will not open, respond, or log in on iOS and Android devices. Covers checking the network connection, restarting the device, updating the app, clearing the cache on Android, reinstalling the app, and verifying login credentials. Applies to anyone using apps on a phone or tablet.

Troubleshooting steps for the Jamf Self Service app on a Bowdoin-managed Mac when an application will not install, keeps showing "Reinstall," or appears stuck. Covers reinstalling, quitting Self Service, and restarting the Mac. Applies to Bowdoin students, faculty, and staff on college-managed Macs.

Explains how to fix Microsoft 365 (Office) apps such as Outlook, Word, Excel, PowerPoint, or OneNote that will not open on a Bowdoin-issued Mac, often after an update. The fix is to reinstall Microsoft Office 365 from Self Service, which does not delete any of your data.

Explains what to do if you accidentally deleted the Okta Verify app from your mobile device. Covers the self-service re-enrollment path when other authentication factors are available and the assisted path when they are not.

Step-by-step troubleshooting guide for the PaperCut Client application on Bowdoin-issued Macs and Windows 11 computers. Covers how to check whether the client is running, how to start it manually, and how to repair or reinstall it when print jobs don't appear at the release station.