Fix the Word Error "Your Add-in Isn't Compatible With This Version of Word" on Apple Silicon Macs

Issues

  • When I open Microsoft Word on my Mac I see the error: "Word was unable to load an add-in. Your add-in isn't compatible with this version of Word. Please contact the add-in provider for an update. (EndNote CWYW Word 16.bundle)"
  • The EndNote "Cite While You Write" add-in does not load in Word on my Mac.
  • The EndNote toolbar or tab is missing in Word on my Apple Silicon Mac.
  • Why is my Word add-in not compatible with this version of Word?
  • How do I get the EndNote add-in to work in Word on an Apple Silicon (M1, M2, M3) Mac?

Environment

This article applies to Bowdoin students, faculty, and staff using the EndNote "Cite While You Write" add-in in Microsoft Word on an Apple Silicon Mac. This is a known issue on Apple Silicon Macs with the Universal build of Microsoft Word: the EndNote "Cite While You Write" add-in does not launch in the Universal Apple Silicon version of Word.

Resolution

Use the following workaround until EndNote updates the add-in for native Apple Silicon Mac compatibility.

  1. Go to Finder > Applications > Microsoft Word.
  2. Right-click Microsoft Word and choose Get Info.
  3. Check the box Open Using Rosetta. This forces Microsoft Word to launch as an Intel program and restores compatibility with the EndNote add-in.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
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