Setting Up Your Teams Phone at a New Location

Questions

  • How do I set up my Teams phone after moving offices?
  • Do I need to request a phone move when I change offices?
  • Will my desk phone number follow me to a new office?
  • Can I plug my Teams phone into any network port?
  • My phone isn't working after I moved — what should I check?
  • Who do I contact if my Teams phone won't connect at the new location?

Environment

This article applies to Bowdoin faculty and staff who use a Microsoft Teams desk phone and are moving to a new office or workspace on campus.

  • In scope: Bowdoin-issued Teams desk phones on the campus network.
  • Not in scope: Analog lines for fax-capable MFDs (see the Office Moves & Equipment Setup service).

Questions

No request needed — just plug in

Bowdoin uses Microsoft Teams phones, which are tied to your account rather than a fixed jack. Your phone number and settings follow you automatically, so relocating your desk phone needs no IT request.

  1. Bring your Teams desk phone to your new office.
  2. Plug it into any active network port at the new location.
  3. Wait a minute or two for the phone to connect and sign in.
  4. Confirm your name and extension appear on the display and place a test call.
Good to know: Because your number is linked to your Teams account, you can also make and receive calls from the Teams app on your computer or mobile device while your desk phone is unplugged during a move.

If the phone doesn't connect

  • Try a different network port at the new location, in case the first one isn't active.
  • Confirm the network cable is firmly seated at both the phone and the wall.
  • Give the phone a few minutes to finish signing in after being plugged in.
  • If it still won't connect, the network port may need to be activated — contact the Service Desk.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.
Print Article