How to cancel an appointment in Microsoft Bookings

Issue/Question

  • How do I cancel an appointment that was made through Microsoft Bookings?
  • Why can't I just cancel an appointment that was made in Microsoft Bookings by deleting it from my Outlook calendar?
  • Why didn't my appointment get cancelled after I deleted it from my Outlook calendar?

Environment

  • Students
  • Faculty
  • Staff
  • Microsoft Bookings
  • Outlook calendar

Cause/Explanation

Microsoft Bookings can sync with your Outlook calendar for availability, but you cannot use your Outlook calendar to manage your appointments that were scheduled via Bookings. Therefore, if you need to cancel an appointment that was scheduled through Microsoft Bookings, you need to do so via the Bookings website.

Resolution

  1. Open the Microsoft Bookings webpage
  2. Click on the Calendar tab on the left-side menu
  3. Navigate to the appointment you'd like to cancel
  4. Click on the appointment you'd like to cancel to open it
  5. Click Cancel
  6. Optional: Add a message to include in the cancellation email. This could include information on how to reschedule and/or a reason why you needed to cancel the appointment
  7. Click the blue Cancel Booking button
  8. Ensure the appointment was deleted from your Outlook calendar
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