Transferring Calls Using the Parked Call Feature - Work Around for Transfer Issue on Common Area Phones

Issue/Question

  • How can does the Parked Call feature work in Teams Calling?

Environment

The Parked Call feature in Teams Calling can be used to place a call to a common area Teams phone on hold. A code will be generated that can be used by the intended recipient to pick up the call.

Recently a number of Common Area phones have not been able to transfer calls. This appears to be a bug in Microsoft's software. The work around for the issue is to use the Parked Call feature to put a call on hold then provide the code to pick up the call to the person the call needs to be transferred to.

Parking a Call

  1. During the call on a Common Area phone, click the More button in the upper right of the Teams app window.
  2. Select Park Call.
  3. A numeric code will appear on the screen, with an option to copy the code to your clipboard.
  4. Contact the person who needs to pick up the call and provide them with the code.

Picking up the Parked Call

  1. When notified of a Parked Call, ensure you have the code.
  2. In Teams, click on the Calls tab on the left of the Teams app window.
  3. Click on the Parked Calls button beneath the dial pad.
  4. Enter the code for the call.
  5. Click on Pick up.
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