Troubleshoot and Fix App Issues on iOS and Android

Tags ios apps

Questions

  • How do I troubleshoot installed apps on iOS and Android devices?
  • What should I do if an app is not working properly, such as the Outlook App?
  • How can I fix login issues in apps?

Environment

This knowledge base article applies to all users experiencing issues with apps installed on iOS and Android operating systems. It is ideal for situations where an app is malfunctioning, not responding, or having login issues. Examples include problems with email apps like the Outlook App, social media platforms, or any other installed application.

Resolution

  1. Check Your Internet Connection: Ensure that your device is connected to a stable Wi-Fi network or has a strong mobile data signal, as apps often need internet access to function correctly.
  2. Restart Your Device: Turning your device off and back on can resolve many basic app issues. This refreshes the system and clears temporary glitches.
  3. Update the App: Check the App Store (iOS) or Google Play Store (Android) for any available updates to the app. Updates can fix bugs and improve performance.
  4. Clear Cache (Android only): For Android users, go to your device settings, select "Apps," find and select the app in question, and clear its cache. This can resolve minor issues by removing stored data that may be causing problems.
  5. Reinstall the App: If the app still doesn't work, try deleting it and then reinstalling it.
    1. For iOS: Press and hold the app icon on your home screen until it starts wiggling, then tap the "X" to delete it. Go to the App Store, search for the app, and reinstall it.
    2. For Android: Go to device settings, select "Apps," choose the app, and uninstall it. Open the Google Play Store, search for the app, and install it again.
  6. Check Login Credentials: If you're having trouble logging into an app, double-check your username and password. If you've forgotten your password, use the "forgot password" feature to reset it.
  7. Contact Support: If the above steps do not resolve your problem, contact the app's customer support for further assistance. Look for a support section within the app or visit the developer's website for contact information.

Additional Help

If you need further assistance, you can chat with Bowdoin Bot of contact the Bowdoin College Service Desk by phone at (207) 725-3030 or in person at the Tech Hub in Smith Union.

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