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- Knowledge Base
- Accounts, Passwords, IDs & Access
- Apple Accounts
Instructions for Bowdoin international students who need to create a US-based Apple Account in order to access apps distributed through the US Apple App Store, including Bowdoin-provided apps for their iPad and MacBook Pro.
- Knowledge Base
- Email, Calendar, & Scheduling
- Calendars
Step-by-step instructions for opening and viewing a shared Outlook calendar in Outlook for Windows, Outlook for Mac, and Outlook Online (browser).
- Knowledge Base
- Email, Calendar, & Scheduling
- Email
- Mobile Email Setup
Troubleshooting steps for Bowdoin students, faculty, and staff whose email stopped working after transferring data to a new or replacement iPhone.
- Knowledge Base
- Email, Calendar, & Scheduling
- Email
- Mobile Email Setup
Step-by-step instructions for setting up Apple's Mail app on an iPhone or iPad to access a Bowdoin email account, including how to remove the account when it is no longer needed.
- Knowledge Base
- Internet & Networking
- Connecting to Campus Wi-Fi
Step-by-step instructions for connecting an iPhone or iPad running iOS or iPadOS to the eduroam or BOWDOIN campus wireless networks at Bowdoin College.
- Knowledge Base
- Information & Data Security
- Okta & Okta Verify
Explains how to set up Okta Verify on a new or replacement phone after already having a Bowdoin account. Covers self-service options when another sign-in factor is available, Bluetooth transfer between devices, and how to get assisted re-enrollment from the Service Desk when no other factors are set up. Applies to iOS and Android devices.
- Knowledge Base
- Devices, Printing & Scanning
- Mobile Devices
How to configure an iPhone or iPad to save photos in JPEG format instead of HEIC, making photos easier to share with Windows computers. Also covers how to convert existing HEIC photos to JPEG on macOS and Windows.
- Knowledge Base
- Devices, Printing & Scanning
- Printing
- Printing from Mobile Devices & Personal Computers
How to set up and use PaperCut to print to Bowdoin campus printers from a Bowdoin-issued iPad mini or a personal iPhone or iPad. Covers installing the Mobile Print configuration profile, sending a print job using AirPrint, and releasing the job at a campus MFD or through the PaperCut web portal. Requires a connection to the Bowdoin wireless network.
- Knowledge Base
- Telephone, TV, & Virtual Meetings
- Television
Information on how to watch Xfinity TV on an iPad for students currently residing on campus.
- Knowledge Base
- Software, Apps, & AI
- Software & Apps
The article provides guidance on troubleshooting apps in iOS and Android, covering issues like deleting, re-installing, and login problems, specifically with apps like Outlook. It includes sections with common questions, applicable environments, and step-by-step resolutions.
- Knowledge Base
- Software, Apps, & AI
- Software & Apps
- Microsoft 365
- Microsoft Outlook