Questions
- How can I troubleshoot common issues with the Outlook app on iOS and Android devices?
- What should I do if the Outlook app isn't working properly on my smartphone?
- How do I fix a white screen when I load Outlook on my phone?
Environment
This guide applies to anyone using the Outlook app on mobile devices running iOS or Android operating systems. If you're experiencing issues like app crashes, problems sending or receiving emails, or other unexpected behavior, this information may help you resolve them.
Resolution
Follow these steps to troubleshoot and potentially resolve issues with the Outlook app on your smartphone:
- Check Your Internet Connection:
- Ensure your device is connected to a stable Wi-Fi or mobile data network. A weak or interrupted connection can cause the app to malfunction.
- Try opening a web page or another app to confirm that the connection is working.
- Restart the Outlook App:
- Close the Outlook app completely. On many devices, this can be done by either swiping up on the app in the recent apps view or using a force close feature.
- Reopen the app to see if the issue persists.
- Restart Your Device:
- Turn off your smartphone and then turn it back on. This can help clear temporary glitches that might be affecting the app's performance.
- Update the Outlook App:
- Go to the App Store (iOS) or Google Play Store (Android) and check if an update for Outlook is available.
- Install any available updates, as these may fix known bugs or issues.
- Check Device Storage:
- Ensure your phone has enough free storage space. Low storage can cause apps to behave unexpectedly.
- Consider deleting unnecessary files or apps to free up space if needed.
- Reinstall the Outlook App:
- If the above steps do not work, uninstall the Outlook app from your device.
- Reinstall it from the App Store or Google Play Store.
- Log back into your email account and check if the problem is resolved.
- Check your login credentials:
- Be sure that you're logged in correctly. If you can access the Outlook settings from inside the app, select your Microsoft 365 account, scroll to the bottom and either select Reset Account to re-sync your content, or Remove Account to delete your account from the app and re-add it.
By following these steps, many common issues with the Outlook app can often be resolved without needing further assistance.
Additional Help
If you need further assistance, you can chat with Bowdoin Bot of contact the Bowdoin College Service Desk by phone at (207) 725-3030 or in person at the Tech Hub in Smith Union.