Issues
- I am unable to watch Xfinity?
- I'm a student but I can't log in to watch TV.
- I'm a faculty member and I can't watch Xfinity.
- Some of my students can log in and watch Xfinity but others can't. Why not?
Environment
- Current Bowdoin student living in on-campus housing
Resolution
There are a few guidelines to keep in mind before continuing.
- Xfinity streaming services are only available to students currently living in campus housing and is on record of doing so with Residential Life.
- Students living off campus, or living with friends but not listed by Residential Life as living on campus do not have access.
- Staff and faculty do not have access to Xfinity on Campus.
Troubleshooting Steps
- Students must be connected to the Bowdoin network.
- If using wireless, students must be connected to the BOWDOIN or the eduroam networks. BOWDOIN-GUEST will not allow the student access to the Xfinity on Campus.
- If plugged in via ethernet, make sure that your wireless is off or you are connected to BOWDOIN, otherwise Xfinity on Campus may still believe you're not connected to the Bowdoin network.
Being connected to VPN will have no effect on being able to access Xfinity on Campus. Access is related to the dorm or residence you are assigned to and not to the network.
- When you log in, be sure to use your Bowdoin username and password. When you update your password, please remember that you will need to log in again to the Xfinity on Campus app if using a mobile device, Apple TV, or Roku.
- To verify that you should have access to Xfinity on Campus, try signing in through a web browser. If you are successful then you may need to sign out of Xfinty app and sign in again.