Search7 Results

Get Apple Repair Help for Your Bowdoin Device When You Are Away from Campus
How Bowdoin students can get their college-issued MacBook, iPad, or Apple Pencil repaired when they are away from campus — during breaks, over the summer, or while studying abroad. Covers making a Genius Bar reservation, using AppleCare online, and finding an Apple Store or Apple Authorized Service Provider anywhere in the world, along with the steps to notify Bowdoin IT and disable Find My first.
Will Bowdoin replace my iPad or MacBook Pro Charger or USB-C Cable?
What to do if a Bowdoin-issued iPad charger or USB-C charging cable is lost, stolen, or damaged. Explains that lost or stolen accessories are the student's or department's responsibility, and covers the process for potentially replacing a defective charger through AppleCare.
Broken iPad, Apple Keyboard, or Apple Pencil — Repair Process
How students and faculty should report and process a repair or replacement for a damaged Bowdoin-issued iPad, Apple Pencil, or Magic Keyboard covered under AppleCare+. Covers the student self-service process (submitting a ticket, disabling Find My, contacting Apple) and the faculty process (contacting the Service Desk).
How to Contact AppleCare
How to contact AppleCare for support on a Bowdoin-issued iPad, MacBook Pro, or accessories. Covers the AppleCare for Education phone number, Apple's online support options, and the requirement for students to notify IT before initiating a repair.
Getting Apple support while abroad
How Bowdoin students can get Apple hardware repair support for a Bowdoin-issued laptop or iPad while studying abroad. Covers contacting Bowdoin IT, reaching Apple Support internationally, finding an Authorized Service Provider, and what to do when no Apple service is available nearby.
Digital Excellence Commitment (DExC) Technology FAQ
Frequently asked questions for Bowdoin students about the Digital Excellence Commitment (DExC) program, including what technology is provided, warranty coverage, device ownership, Apple ID requirements, and Bowdoin's use of Mobile Device Management (MDM).
Information about AppleCare+ Warranty for student laptops and iPads
Overview of AppleCare+ warranty coverage for Bowdoin student laptops and iPads issued through the Digital Excellence Commitment (DExC) program. Covers what is covered, how to request a repair, repair timelines, costs, and what happens when a device is replaced.