How to Contact AppleCare

Questions

  • How do I contact AppleCare for my Bowdoin iPad or MacBook?
  • What is the AppleCare phone number for Bowdoin devices?
  • Can I take my Bowdoin MacBook or iPad to an Apple Store?
  • How do I get Apple support for my college-issued device?
  • Is there a special AppleCare number for Bowdoin students?

Environment

This article applies to Bowdoin College students and faculty with a college-issued MacBook Pro or iPad covered under the Digital Excellence Commitment (DExC). All DExC devices include AppleCare+ coverage for four years from their purchase date.

Resolution

Students — notify IT first. If you need to have your iPad repaired or replaced, you must submit a Service Desk ticket before contacting Apple. The iPad is college-owned property and IT needs to be notified before any repair is processed. See Broken iPad, Apple Keyboard, or Apple Pencil — Repair Process in the Related Articles section for the full steps.

Contact Apple Support

Support for Bowdoin-issued MacBook Pros, iPads, and iPad accessories is handled directly by Apple. You have three options:

  • Phone (recommended for Bowdoin devices): Call the AppleCare for Education line at 1-800-800-2775 and press Option 3. Do not use the general AppleCare number — the education line is specifically for Bowdoin's coverage.
  • Online chat or mail-in: Visit support.apple.com/contact to start a chat or arrange a mail-in repair.
  • Apple Store or Authorized Service Provider: You may bring your device in person to an Apple Store or Apple Authorized Service Provider.
Note: If you are getting support for an Apple Pencil or keyboard, have your iPad's serial number available. Accessories are covered under the same AppleCare agreement as the iPad and Apple will need the iPad serial number to look up the coverage.

Additional Help

If you need further assistance, you have several options:

  • Bowdoin Bot: Chat with Bowdoin Bot directly from any KB page for instant answers.
  • Phone: Call the Bowdoin College Service Desk at (207) 725-3030.
  • In person: Visit the Tech Hub in Smith Union during business hours.
  • Submit a ticket: Request assistance through the Service Catalog.

Additional Resources

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Related Articles (4)

Broken iPad, Apple Keyboard, or Apple Pencil — Repair Process
How students and faculty should report and process a repair or replacement for a damaged Bowdoin-issued iPad, Apple Pencil, or Magic Keyboard covered under AppleCare+. Covers the student self-service process (submitting a ticket, disabling Find My, contacting Apple) and the faculty process (contacting the Service Desk).
What to Do if Your iPad Won't Turn On or Won't Charge
What to do if a Bowdoin-issued iPad won't turn on, won't charge, or has a frozen screen. Covers basic charging checks, force restart steps for current and older iPad models, and when to contact IT or Apple for service.
Will Bowdoin replace my Apple Pencil if it is lost or stolen?
What to do if a Bowdoin-issued Apple Pencil is lost or stolen. Explains that lost pencils are not covered by AppleCare and are the student's responsibility to replace, and provides the theft reporting process for stolen pencils. Separate guidance for faculty and staff.
Will Bowdoin replace my iPad or MacBook Pro Charger or USB-C Cable?
What to do if a Bowdoin-issued iPad charger or USB-C charging cable is lost, stolen, or damaged. Explains that lost or stolen accessories are the student's or department's responsibility, and covers the process for potentially replacing a defective charger through AppleCare.