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What to do if a Bowdoin-issued Apple Pencil is lost or stolen. Explains that lost pencils are not covered by AppleCare and are the student's responsibility to replace, and provides the theft reporting process for stolen pencils. Separate guidance for faculty and staff.

What to do if a Bowdoin-issued iPad charger or USB-C charging cable is lost, stolen, or damaged. Explains that lost or stolen accessories are the student's or department's responsibility, and covers the process for potentially replacing a defective charger through AppleCare.

How students and faculty should report and process a repair or replacement for a damaged Bowdoin-issued iPad, Apple Pencil, or Magic Keyboard covered under AppleCare+. Covers the student self-service process (submitting a ticket, disabling Find My, contacting Apple) and the faculty process (contacting the Service Desk).

How to contact AppleCare for support on a Bowdoin-issued iPad, MacBook Pro, or accessories. Covers the AppleCare for Education phone number, Apple's online support options, and the requirement for students to notify IT before initiating a repair.

Frequently asked questions for Bowdoin students about the Digital Excellence Commitment (DExC) program, including what technology is provided, warranty coverage, device ownership, Apple ID requirements, and Bowdoin's use of Mobile Device Management (MDM).

Explains antivirus protection on Bowdoin-issued student MacBooks. All student MacBooks have Microsoft Defender for Endpoint installed and managed by Bowdoin IT, alongside Apple's built-in XProtect malware detection. Covers what each tool does, what data is collected, and how to run a manual scan using Microsoft Defender.

How to reset and return a Bowdoin-issued student laptop when leaving the college before graduation. Covers erasing the device using macOS, packaging instructions, and the mailing address for shipped returns.

Describes the current technology provided to incoming Bowdoin students through the Digital Excellence Commitment (DExC) program. Lists the MacBook Pro and iPad Mini specifications, included accessories, and AppleCare+ warranty coverage. Updated annually before each Orientation.

Overview of AppleCare+ warranty coverage for Bowdoin student laptops and iPads issued through the Digital Excellence Commitment (DExC) program. Covers what is covered, how to request a repair, repair timelines, costs, and what happens when a device is replaced.

How to use AirDrop on a Bowdoin-issued iPad to wirelessly share files, photos, and links with nearby Apple devices. Covers turning on AirDrop, sending and receiving items, and what to do if AirDrop appears limited or unavailable on a managed device.

An overview of Apple Continuity features that let Bowdoin-issued MacBooks and iPads work together seamlessly. Covers setup prerequisites, Universal Clipboard, Handoff, Sidecar (iPad as second display), Universal Control, and Continuity Camera. Applies to all Bowdoin students and faculty with both a Bowdoin MacBook and iPad.

How to set up Touch ID or Face ID on a Bowdoin-issued iPad for unlocking the device, authorizing App Store purchases, and signing in to apps. Covers Touch ID (current iPad mini kits) and Face ID (iPad Pro kits), including adding additional fingerprints or appearances and temporarily disabling biometric unlock.

Explains how Bowdoin IT uses Jamf Mobile Device Management (MDM) to manage college-issued iPads and Macs, including what settings IT controls, what information IT can see, and what personal data IT cannot access. Applies to all Bowdoin-issued Apple devices.

What to do if a Bowdoin-issued iPad won't turn on, won't charge, or has a frozen screen. Covers basic charging checks, force restart steps for current and older iPad models, and when to contact IT or Apple for service.

Overview of the apps available on Bowdoin-issued iPads, including apps installed automatically during setup, apps available through the Self Service app, and guidance on installing personal apps. Applies to Bowdoin students and faculty with a college-issued iPad.