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How to find technology help and resources at Bowdoin: the Bowdoin IT website (bowdoin.edu/it) for general information, and the Support Site (support.bowdoin.edu) to search help articles, submit a support ticket, and track requests after signing in with your Bowdoin account. Applies to all students, faculty, and staff.

This policy describes how the College provides, replaces, maintains, and reclaims computers used primarily by faculty in their offices and related workspaces, including standard models, the four-year replacement cycle, use at home or while on leave, and return of equipment at the end of an appointment. It applies to faculty office computing, not to student workspaces or laboratories.

Explains that hardware and software purchased with College or grant funds is the property of Bowdoin and describes the annual Computer Allocation Process (CAP) for requesting computers, peripherals, software, and upgrades, along with related purchasing and support practices. It applies to faculty and staff acquiring College-funded technology.

Instructions for submitting a work request (ticket) to Information Technology through the Service Catalog in the Bowdoin Support Portal. Covers signing in, navigating the catalog, finding the right service, and completing and submitting the request form. Applies to Bowdoin faculty, staff, students, and guests of the college.

Information about the Tech Hub, Bowdoin IT's walk-up support service located in Smith Union. Covers who the Tech Hub supports, what services it offers, operating hours, and how to make an appointment or join the waitlist.

Explains how Bowdoin IT support services change during declared weather emergencies. Covers what remains available (phone, chat, remote support, self-service) and what may be reduced or unavailable (walk-in Tech Hub support, in-person classroom support) during both winter weather and heat advisories