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- Knowledge Base
- Accounts, Passwords, IDs & Access
- Sign-in & Authentication
Bowdoin's password requirements plus strategies for creating strong, memorable passwords — including passphrases, password managers, and common patterns to avoid. Applies to all students, faculty, staff, and emeritus accounts.
- Knowledge Base
- Information & Data Security
- Antivirus
Explains CrowdStrike Falcon, the antivirus and endpoint security solution installed on all Bowdoin-issued faculty and staff computers. Covers what CrowdStrike does, how it works, what data it collects, and what faculty and staff need to do (nothing — it runs automatically).
- Knowledge Base
- Software, Applications, & AI
- Artificial Intelligence (AI)
- Claude
- Privacy & Security
- Knowledge Base
- Software, Applications, & AI
- Artificial Intelligence (AI)
- Claude
- Privacy & Security
- Knowledge Base
- Policies, Standards & IT Communications
- Policies
Requires that every business computing system at Bowdoin have a designated Business System Owner responsible for ensuring the system meets the College's business needs and is appropriately documented, secure, controlled, tested, available, and sustainable. It applies to all computerized systems involved in creating, processing, or distributing College business information.
- Knowledge Base
- Chat, Communication, & Collaboration
- Zoom
- Hosting & Managing Meetings
Recommended Zoom meeting settings for faculty and staff hosting synchronous meetings or classes, covering meeting ID, security, audio, video, and participant options.
- Knowledge Base
- Software, Applications, & AI
- Operating Systems
- MacOS
- Accounts, Login & Security
Explains how to open an app that macOS blocks because it was not downloaded from the App Store or from an identified developer. Covers using the Privacy and Security settings to allow a trusted app to run. Applies to anyone using a Mac.
- Knowledge Base
- Software, Applications, & AI
- Operating Systems
- MacOS
- Accounts, Login & Security
A security guide for protecting a personal Mac, covering enabling automatic updates for macOS and web browsers, installing anti-virus software, turning on the firewall, using strong passwords, and locking the screen. Applies to anyone using a personal Mac.
- Knowledge Base
- Software, Applications, & AI
- Artificial Intelligence (AI)
- Claude
- Privacy & Security
This article explains how data is handled in a Bowdoin-managed Claude account, including that prompts and outputs are not used to train models by default, that Bowdoin's Primary Owner manages the account and its data, and how retention works. It directs Bowdoin-specific policy questions to Bowdoin IT.
- Knowledge Base
- Chat, Communication, & Collaboration
- Zoom
- Troubleshooting Zoom
Steps a Zoom host or co-host can take during an active Zoombomb attack — including using the Security button, removing participants, muting controls, stopping screen shares, and locking the meeting.
- Knowledge Base
- Information & Data Security
- Antivirus
Explains antivirus protection on Bowdoin-issued student MacBooks. All student MacBooks have Microsoft Defender for Endpoint installed and managed by Bowdoin IT, alongside Apple's built-in XProtect malware detection. Covers what each tool does, what data is collected, and how to run a manual scan using Microsoft Defender.
- Knowledge Base
- Chat, Communication, & Collaboration
- Microsoft Teams Calling
- Phones & Headsets
How to enable the lock feature on a Poly Teams desk phone — including configuring the PIN, setting the phone lock timeout, and configuring the screen saver so the lock activates automatically.
- Knowledge Base
- Information & Data Security
- Antivirus
Explains why Bowdoin-issued Windows computers show a warning that Windows Defender has been turned off or disabled. CrowdStrike Falcon has replaced Defender as the primary antivirus on faculty and staff Windows computers; the warning can be safely ignored.
- Knowledge Base
- Information & Data Security
- Antivirus
Explains CrowdStrike Falcon for Mobile, the security app installed on Bowdoin-issued faculty iPads. Covers what it does, how it protects the device, what data it collects, what to do when the app is first pushed to the device, and who it applies to.
- Knowledge Base
- Devices, Printing & Scanning
- Mobile Devices
- iPad
- Getting Started with Your iPad
How to set up Touch ID or Face ID on a Bowdoin-issued iPad for unlocking the device, authorizing App Store purchases, and signing in to apps. Covers Touch ID (current iPad mini kits) and Face ID (iPad Pro kits), including adding additional fingerprints or appearances and temporarily disabling biometric unlock.