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Winter Break IT support options for 2022.

How students and faculty should report and process a repair or replacement for a damaged Bowdoin-issued iPad, Apple Pencil, or Magic Keyboard covered under AppleCare+. Covers the student self-service process (submitting a ticket, disabling Find My, contacting Apple) and the faculty process (contacting the Service Desk).

Explains how to use blank pages to automatically split a multi-document scan into separate files when scanning with PaperCut on a campus MFD. Covers which scan destinations support document splitting and which do not.

Information about how to repair a broken Outlook, Word, Excel, PowerPoint, or OneNote installation or update on macOS.

This article explains how to safely rename and move shared files in Microsoft OneDrive and Teams without breaking existing links or disrupting collaborators. It covers best practices for Bowdoin faculty, staff, and students to avoid common pitfalls when reorganizing shared content. Following these guidelines helps prevent broken links, lost access, and sync errors.

How to replace a worn or broken Apple Pencil tip on a Bowdoin-issued Apple Pencil. Explains why purchasing replacement tips is better than filing an AppleCare claim for a tip, and where to buy genuine Apple Pencil tip replacements.

Prompt engineering involves crafting clear, specific instructions for AI systems to obtain more accurate and useful responses, and is valuable for anyone at Bowdoin College using AI-powered tools. Effective prompts should be direct, include relevant details, break down complex requests, and may require refinement to achieve the best results.

A prompt to help students create a detailed study plan for a specific area of study. It does not provide the data, but offers guidance and planning on how to study. If supplied, the study materials could be broken down and used within the plan.

Step-by-step instructions for returning a Bowdoin College-issued laptop or iPad to the Tech Hub. Covers what to do before bringing in the device, what to bring, and what happens to the device and its data after it is returned.

Information on how to setup Okta Verify without using the QR code provided such as in the case of an inability to use the camera on your mobile device.

What to do if a Bowdoin-issued iPad charger or USB-C charging cable is lost, stolen, or damaged. Explains that lost or stolen accessories are the student's or department's responsibility, and covers the process for potentially replacing a defective charger through AppleCare.

How to contact AppleCare for support on a Bowdoin-issued iPad, MacBook Pro, or accessories. Covers the AppleCare for Education phone number, Apple's online support options, and the requirement for students to notify IT before initiating a repair.

Overview of AppleCare+ warranty coverage for Bowdoin student laptops and iPads issued through the Digital Excellence Commitment (DExC) program. Covers what is covered, how to request a repair, repair timelines, costs, and what happens when a device is replaced.