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Winter Break IT support options for 2022.

This article explains who to contact when a campus printer is broken. Paper jams and printing functions such as releasing jobs, scanning, and faxing go to Bowdoin IT, while other Ricoh printer problems go to Ricoh and other Lexmark printer problems go to Budget Document Technology (BDT). It also lists the information to have ready when calling.

How students and faculty should report and process a repair or replacement for a damaged Bowdoin-issued iPad, Apple Pencil, or Magic Keyboard covered under AppleCare+. Covers the student self-service process (submitting a ticket, disabling Find My, contacting Apple) and the faculty process (contacting the Service Desk).

Explains how to use blank pages to automatically split a multi-document scan into separate files when scanning with PaperCut on a campus MFD. Covers which scan destinations support document splitting and which do not.

This article explains how to safely rename and move shared files in Microsoft OneDrive and Teams without breaking existing links or disrupting collaborators. It covers best practices for Bowdoin faculty, staff, and students to avoid common pitfalls when reorganizing shared content. Following these guidelines helps prevent broken links, lost access, and sync errors.

How to replace a worn or broken Apple Pencil tip on a Bowdoin-issued Apple Pencil. Explains why purchasing replacement tips is better than filing an AppleCare claim for a tip, and where to buy genuine Apple Pencil tip replacements.

How Bowdoin students can get their college-issued MacBook, iPad, or Apple Pencil repaired when they are away from campus — during breaks, over the summer, or while studying abroad. Covers making a Genius Bar reservation, using AppleCare online, and finding an Apple Store or Apple Authorized Service Provider anywhere in the world, along with the steps to notify Bowdoin IT and disable Find My first.

Instructions for enrolling in Okta Verify when you cannot scan the setup QR code, such as when your phone's camera is broken or unavailable. Covers requesting a setup link by text message and completing enrollment after the app is installed.

How to fix Teams Calling setup and connection problems: a missing dial pad or Calls section, "not set up for calls" errors, incoming/outgoing call failures, desk phone sign-in issues, and calling breaking after a Teams update.

Step-by-step instructions for returning a Bowdoin College-issued laptop or iPad to the Tech Hub. Covers what to do before bringing in the device, what to bring, and what happens to the device and its data after it is returned.

This article explains why desktop shortcuts, recent file lists, spreadsheet links, browser bookmarks, and email signatures stop working after a department's files move from the Microwave (J:) drive into Microsoft Teams. It describes how to repoint each kind of link at its new location and why repairing links as they fail beats auditing every file at once.

Explains what to do when a Bowdoin-owned device is lost or stolen. Covers the first step of contacting Bowdoin Information Technology (IT) right away, reporting a theft to Bowdoin Safety and Security or the police, and how IT remotely locks a missing device to protect data.

This article explains why giving one person access to a single folder inside a standard channel usually causes more problems than it solves, and describes four better ways to reach the same result. It also covers what to record when a custom folder permission genuinely is required.